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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Sunday 28th, April 2024

JP: Tokyo Backbone link between our Shanghai and Tokyo data centers down

At this moment, we are experiencing problems with: Backbone link between our Shanghai and Tokyo data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Shanghai and Tokyo data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was a result of a fiber cut repair being prepared.

    • Friday 19th, April 2024

    SG: Singapore Backbone link between our Paris and Singapore data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Singapore data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Singapore data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor has identified the issue as a subsea fault at this time. They are in the process of getting the restoration team now.

    • Tuesday 5th, December 2023

    IN: Mumbai Backbone link between our Dubai and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A subsea cable needs to be repaired.

    • Maintenance
    [Cooling Maintenance] Smartdc Rotterdam – May 27, 2024

    We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled to start on May 27, 2024.

    Location:

    Rotterdam, The Netherlands

    Schedule:

    Start time: May 27, 2024, 07:00 UTC

    End time: May 31, 2024, 16:00 UTC

    Planned downtime: No downtime expected (see below for details)

    Reason for this maintenance:

    During this maintenance we will be performing routine maintenance to the pumps of our cooling system.

    Expected downtime:

    No downtime is expected. During this maintenance you may see cooling temperature swings.

    Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

    [Network Maintenance] Mumbai – Network Router Integration – May 28, 2024

    We would like to notify you of upcoming server maintenance activities that will affect services in our Mumbai datacenter. The server maintenance has been scheduled for May 28, 2024.

    Location:

    Mumbai, India

    Schedule:

    Start time: May 28, 2024, 19:00 UTC

    End time: May 28, 2024, 22:00 UTC

    Planned downtime: no downtime expected (see below for details of impact)

    Reason for this maintenance:

    Mumbai routers will be integrated to our backbone, to improve latency and reliability.

    Expected impact:

    Latency may increase during this maintenance window.

    Support:

    Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ 

    Past Incidents

    Wednesday 11th, August 2021

    No incidents reported

    Tuesday 10th, August 2021

    US: Newark Backbone link between our London and Newark datacenters down

    At this moment we are experiencing problems with: Backbone link between our London and Newark datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for investigation.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our London and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Monday 9th, August 2021

    US: Santa Clara Backbone link between our Chicago and Santa Clara datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for investigation.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issue has been resolved.

    • RU: Moscow Backbone link between Moscow and Kiev is down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Kiev datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Kiev datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Sunday 8th, August 2021

    No incidents reported

    Saturday 7th, August 2021

    US: Dallas Incident Dallas datacenter

    At this moment we are experiencing problems with: Connectivity in our Dallas datacenter

    The cause of the incident is currently: Unknown

    Estimated time of repair: No ETR available

    Impact: Partial loss of connectivity

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Impact was limited to a very small set of customers. The issue has been resolved and connectivity is restoring back to normal levels.

    • Friday 6th, August 2021

    Phone support Our phone support is currently offline

    At this moment we are experiencing problems with: Our phone helpdesk is currently unavailable.

    The cause of the incident is currently: unknown

    Estimated time of repair: Unknown

    Impact: Customers are not able to get in contact with I3d.net customer support via the phone. The ticket system is still operational

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Thursday 5th, August 2021

    No incidents reported