Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Tuesday 17th, August 2021

No incidents reported

Monday 16th, August 2021

No incidents reported

Sunday 15th, August 2021

No incidents reported

Saturday 14th, August 2021

No incidents reported

Friday 13th, August 2021

No incidents reported

Thursday 12th, August 2021

US: Newark Backbone link between our Newark and Toronto datacenters down

At this moment we are experiencing problems with: Backbone link between our Newark and Toronto datacenters.

The cause of the incident is currently: Unknown. We have reached out to our vendor for investigation.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Newark and Toronto datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The incident has been resolved.

  • Our vendor reports a fiber cut has been identified and crews are working to restore the connection. No ETR provided at this time.

    • JP: Tokyo Backbone link between our Hong Kong and Tokyo datacenters down

    At this moment we are experiencing problems with: Backbone link between our Hong Kong and Tokyo datacenters.

    The cause of the incident is currently: Known, seacable fault.

    We have taken the following actions to resolve the incident: We have contacted our vendor to investigate this incident.

    Estimated time of repair: The current ETR is the 12th of September.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Tokyo datacenters, users surrounding these datacenters may experience an increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • A permit has been secured. The ETA of the ship to arrive at the cable ground is the 15th of September. Meanwhile we have another link fully operational, so there currently is no impact.

    • Wednesday 11th, August 2021

    No incidents reported

    Tuesday 10th, August 2021

    US: Newark Backbone link between our London and Newark datacenters down

    At this moment we are experiencing problems with: Backbone link between our London and Newark datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for investigation.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our London and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.