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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Sunday 28th, April 2024

JP: Tokyo Backbone link between our Shanghai and Tokyo data centers down

At this moment, we are experiencing problems with: Backbone link between our Shanghai and Tokyo data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Shanghai and Tokyo data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was a result of a fiber cut repair being prepared.

    • Friday 19th, April 2024

    SG: Singapore Backbone link between our Paris and Singapore data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Singapore data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Singapore data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor has identified the issue as a subsea fault at this time. They are in the process of getting the restoration team now.

    • Tuesday 5th, December 2023

    IN: Mumbai Backbone link between our Dubai and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A subsea cable needs to be repaired.

    • Maintenance
    [Cooling Maintenance] Smartdc Rotterdam – May 27, 2024

    We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled to start on May 27, 2024.

    Location:

    Rotterdam, The Netherlands

    Schedule:

    Start time: May 27, 2024, 07:00 UTC

    End time: May 31, 2024, 16:00 UTC

    Planned downtime: No downtime expected (see below for details)

    Reason for this maintenance:

    During this maintenance we will be performing routine maintenance to the pumps of our cooling system.

    Expected downtime:

    No downtime is expected. During this maintenance you may see cooling temperature swings.

    Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

    [Network Maintenance] Mumbai – Network Router Integration – May 28, 2024

    We would like to notify you of upcoming server maintenance activities that will affect services in our Mumbai datacenter. The server maintenance has been scheduled for May 28, 2024.

    Location:

    Mumbai, India

    Schedule:

    Start time: May 28, 2024, 19:00 UTC

    End time: May 28, 2024, 22:00 UTC

    Planned downtime: no downtime expected (see below for details of impact)

    Reason for this maintenance:

    Mumbai routers will be integrated to our backbone, to improve latency and reliability.

    Expected impact:

    Latency may increase during this maintenance window.

    Support:

    Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ 

    Past Incidents

    Thursday 28th, October 2021

    CDN CDN/GLAD API down

    At this moment we are experiencing problems with: The CDN and GLAD APIs

    The cause of the incident is currently: Unknown

    Estimated time of repair: Unknown

    Impact: Connecting to the CDN and GLAD APIs is currently not possible.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been fixed

  • Issues are currently resolved. We keep monitoring if problems re-occur.

    • Wednesday 27th, October 2021

    No incidents reported

    Tuesday 26th, October 2021

    RU: Moscow Backbone link between our Moscow and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Warsaw datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Warsaw datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This situation has been resolved.

  • The incident has been localized and repair crews have been dispatched.

    • US: Los Angeles Backbone link between Los Angeles and Dallas is down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link has since gone down again. We have asked our vendor for an update.

  • Repairs are concluding and the link is operational again, but we have not received the hands-off from our vendor.

  • Our vendor has identified cable fiber damaged by a local construction company and are currently working to clear the area to commence repair operations. We will provide updates as we receive them.

    • SA: Johannesburg Backbone link between our Madrid and Johannesburg datacenters down

    At this moment we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This situation has been resolved.

  • The link is operational but we have not received a hands-off from our vendor.

    • Monday 25th, October 2021

    No incidents reported

    Sunday 24th, October 2021

    No incidents reported

    Saturday 23rd, October 2021

    JP: Tokyo Backbone link between our Tokyo and Hong Kong datacenters

    At this moment we are experiencing problems with: Backbone link between our Tokyo and Hong Kong datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: We expect the ETR is on 15th of November, 2021.

    Impact: Due to the current incident on our backbone link between our Tokyo and Hong Kong datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The ETR of this link has been postponed until the 27th of December, 2021.

  • Due to bad weather our vendor reported a revised ETR which has been set to the 22nd of December 2021

  • The repair ship was finally able to grab the cable, so repair work will start. The ETR has been adjusted to the 18th of December.

  • Our vendor has informed us that cable repair operations experienced some minor issues. The repair ship was unable to grab the cable from the seabed so far due to poor weather conditions on the fault ground. The ETR has been revised to the 16th of December, 2021.

  • Our vendor reported a revised ETR which has been set to 11th December 2021

  • Our vendor informed us that due to bad weather forecast and a live firing military exercise the ETR has been delayed to December 7th, 2021.

  • Our vendor reported that the expected ETR is 15th of November, 2021

    • Friday 22nd, October 2021

    US: Santa Clara Backbone link between our Santa Clara and Chicago datacenters

    At this moment we are experiencing problems with: Backbone link between our Santa Clara and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repair has been completed and our vendor has reported hands off from this fiber.

  • The link is operational once again, but we have not yet received the hands off from our vendor.

  • Repair crews have been working to make repairs to a confirmed fibercut.

    • US: Chicago Backbone link between our Chicago and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for investigation.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fiber cut has been repaired and our vendor is hands off at this point.

  • Repair crews are working to resolve a confirmed fibercut. No ETR at this time.

    • US: Santa Clara Backbone link between our Hong Kong and Santa Clara datacenters down

    At this moment we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been stable since last update.

  • We see the link is taking traffic again. Since no hands off have been reported yet, we will be watching the connection to confirm it is stable.

    • Thursday 21st, October 2021

    US: Dallas Backbone link between Los Angeles and Dallas is down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Our vendor investigation indicates a fiber break. Crews are heading on scene to assess repair time.