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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Rotterdam – Data Center Air Supply Temperature Change – July 21, 2025

We would like to inform you of an upcoming cooling maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for July 22nd, 2025.

Location:

Rotterdam, The Netherlands

Schedule:

Start Time: July 21, 2025, 06:00 UTC

End Time: August 21, 2025, 18:00 UTC

Planned downtime:

No downtime is expected

Reason for this maintenance:

As part of our ongoing commitment to energy efficiency and environmental responsibility we will begin increasing the air supply temperature in our server rooms from 22°C to 24°C. This adjustment is being made to improve the overall energy efficiency of our facility, to ensure we continue complying with European regulatory guidelines and to reduce the load on our cooling systems.

Expected downtime/impact:

No downtime is expected.

[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

Past Incidents

Friday 29th, October 2021

US: Chicago Backbone link between our Dallas and Chicago datacenters down

At this moment we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, impact could be visible in the form of increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The situation has been resolved.

    • US: Atlanta Backbone link between our Atlanta and Ashburn datacenters down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

  • Link is unstable as repairs are still ongoing. Still no ETR at this time.

  • A fiber cut has been confirmed and repair crews have been dispatched. No ETR at this time.

    • Thursday 28th, October 2021

    CDN CDN/GLAD API down

    At this moment we are experiencing problems with: The CDN and GLAD APIs

    The cause of the incident is currently: Unknown

    Estimated time of repair: Unknown

    Impact: Connecting to the CDN and GLAD APIs is currently not possible.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been fixed

  • Issues are currently resolved. We keep monitoring if problems re-occur.

    • Wednesday 27th, October 2021

    No incidents reported

    Tuesday 26th, October 2021

    Backbone link between our Moscow and Warsaw datacenters down

    At this moment we are experiencing problems with: Backbone link between our Moscow and Warsaw datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Moscow and Warsaw datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This situation has been resolved.

  • The incident has been localized and repair crews have been dispatched.

    • US: Los Angeles Backbone link between Los Angeles and Dallas is down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link has since gone down again. We have asked our vendor for an update.

  • Repairs are concluding and the link is operational again, but we have not received the hands-off from our vendor.

  • Our vendor has identified cable fiber damaged by a local construction company and are currently working to clear the area to commence repair operations. We will provide updates as we receive them.

    • SA: Johannesburg Backbone link between our Madrid and Johannesburg datacenters down

    At this moment we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This situation has been resolved.

  • The link is operational but we have not received a hands-off from our vendor.

    • Monday 25th, October 2021

    No incidents reported

    Sunday 24th, October 2021

    No incidents reported

    Saturday 23rd, October 2021

    JP: Tokyo Backbone link between our Tokyo and Hong Kong datacenters

    At this moment we are experiencing problems with: Backbone link between our Tokyo and Hong Kong datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: We expect the ETR is on 15th of November, 2021.

    Impact: Due to the current incident on our backbone link between our Tokyo and Hong Kong datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The ETR of this link has been postponed until the 27th of December, 2021.

  • Due to bad weather our vendor reported a revised ETR which has been set to the 22nd of December 2021

  • The repair ship was finally able to grab the cable, so repair work will start. The ETR has been adjusted to the 18th of December.

  • Our vendor has informed us that cable repair operations experienced some minor issues. The repair ship was unable to grab the cable from the seabed so far due to poor weather conditions on the fault ground. The ETR has been revised to the 16th of December, 2021.

  • Our vendor reported a revised ETR which has been set to 11th December 2021

  • Our vendor informed us that due to bad weather forecast and a live firing military exercise the ETR has been delayed to December 7th, 2021.

  • Our vendor reported that the expected ETR is 15th of November, 2021

    • Friday 22nd, October 2021

    US: Santa Clara Backbone link between our Santa Clara and Chicago datacenters

    At this moment we are experiencing problems with: Backbone link between our Santa Clara and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repair has been completed and our vendor has reported hands off from this fiber.

  • The link is operational once again, but we have not yet received the hands off from our vendor.

  • Repair crews have been working to make repairs to a confirmed fibercut.

    • US: Chicago Backbone link between our Chicago and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for investigation.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fiber cut has been repaired and our vendor is hands off at this point.

  • Repair crews are working to resolve a confirmed fibercut. No ETR at this time.

    • US: Santa Clara Backbone link between our Hong Kong and Santa Clara datacenters down

    At this moment we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been stable since last update.

  • We see the link is taking traffic again. Since no hands off have been reported yet, we will be watching the connection to confirm it is stable.