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We would like to notify you of upcoming emergency vendor maintenance activities that will affect services in our Sydney datacenter. The emergency vendor maintenance has been scheduled to start on July 14, 2025 and finish on July 20, 2025.
Location: Sydney, Australia
Schedule: Start time: July 14, 2025, 21:00 UTC End time: July 20, 2025, 08:00 UTC Planned impact: Impact expected (see below for details)
Reason for this maintenance:
The vendor is implementing improvements to the datacenter power delivery, requiring both the A- and B-feeds to be temporarily disconnected.
Expected impact: Full downtime / reduced redundancy.
During this emergency vendor power maintenance, our vendor will disconnect either the A- or B-feeds during daily maintenance windows from 21:00 - 08:00 UTC on July 14 until July 20.
If your server is connected redundantly this means one of the connected PSUs will be disconnected during these windows (reduced redundancy).
If your server is connected to a single power feed, this means full downtime for the duration of the maintenance works.
We would like to inform you of an upcoming cooling maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for July 22nd, 2025.
Location:
Rotterdam, The Netherlands
Schedule:
Start Time: July 21, 2025, 06:00 UTC
End Time: August 21, 2025, 18:00 UTC
Planned downtime:
No downtime is expected
Reason for this maintenance:
As part of our ongoing commitment to energy efficiency and environmental responsibility we will begin increasing the air supply temperature in our server rooms from 22°C to 24°C. This adjustment is being made to improve the overall energy efficiency of our facility, to ensure we continue complying with European regulatory guidelines and to reduce the load on our cooling systems.
Expected downtime/impact:
No downtime is expected.
Dear customer,
In the below overview you will find the date and time of our planned on-load tests in our Smartdc Rotterdam datacenter for Q3 2025:
Location: Rotterdam, The Netherlands
On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC
Expected downtime: None expected
Impact: No impact expected
Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.
Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/