Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Maintenance - Rotterdam – September 17, 2025

Dear Client,

(An email or ticket has been sent to you if your services will be affected by this maintenance.)

We would like to notify you of upcoming network maintenance activities that will affect services in our Rotterdam datacenter. The network maintenance has been scheduled for September 17, 2025.

Location:
Rotterdam, The Netherlands

Schedule:
Start time: September 17, 2025, 01:00 UTC
End time: September 17, 2025, 03:00 UTC
Planned impact: Impact expected (see below for details)

Reason for this maintenance:
We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact:
Impact expected, full downtime from start until the end of the maintenance window (An email or ticket has been sent to you if your services will be affected by this maintenance.)

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/

[Software Maintenance] FlexMetal Backend Maintenance – September 30, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for September 30, 2025.

Schedule: Start time: September 30, 2025, 10:00 UTC End time: September 30, 2025, 11:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: During this maintenance we will be migrating some backend FlexMetal data to a new cluster. This change further increases reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact: Service Impact: FlexMetal delivery service and related API endpoints will be unavailable during the maintenance. This does not affect servers deployed using FlexMetal, only deploying new servers.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 6, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 6, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 6, 2025, 08:00 UTC End time: October 6, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the first maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Thursday 27th, January 2022

DE: Frankfurt Backbone link between our Frankfurt and Warsaw datacenters down

At this moment we are experiencing problems with: Backbone link between our Frankfurt and Warsaw datacenters

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

Estimated time of repair: Unknown

Impact: Due to the current ongoing incident on our backbone link between our Frankfurt and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The fibercut has been identified and crews have been dispatched.

    • Wednesday 26th, January 2022

    US: Chicago Backbone link between our Chicago and Seattle datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Seattle datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Seattle datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Tuesday 25th, January 2022

    US: Seattle Backbone link between our Chicago and Seattle datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Seattle datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Seattle datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Monday 24th, January 2022

    UAE: Dubai Backbone link between our Dubai and Fujairah datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Fujairah datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Fujairah datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Sunday 23rd, January 2022

    No incidents reported

    Saturday 22nd, January 2022

    US: Ashburn Backbone link between our Chicago and Ashburn datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance completed

  • This is a planned maintenance by our vendor.

    • US: Chicago Backbone link between our Chicago and Atlanta datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance completed

  • This is a planned maintenance by our vendor.

    • Friday 21st, January 2022

    IT: Milan Backbone link between our Milan and Madrid datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Milan and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Milan and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has reported they have resolved this issue and we are seeing a return to normal service levels.

    • UAE: Dubai Backbone link between our Dubai and Mumbai datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Mumbai datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Mumbai datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved and the repair works have been completed.

  • Our vendor reported a double fault on the sea cable fiber. Al tough no ETR is reported, due to the location of the fault we do not expect this incident to be fixed on short notice.

    • Thursday 20th, January 2022

    US: Dallas Backbone link between our Dallas and Los Angeles datacenters

    At this moment we are experiencing problems with: Backbone link between our Dallas and Los Angeles datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Los Angeles datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Repairs are completing but we have not received a hands-off yet from our vendor.

  • Physical damage to the fiber has been confirmed. Crews have been dispatched and repairs are under way. No ETA at this time.

    • US: Chicago Backbone link between our Dallas and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • After an emergency maintenance to repair a damaged fiber by our vendor, this incident has been resolved.