At this moment we are experiencing problems with: A network incident in our Rotterdam datacenter
The cause of the incident is currently: Unknown. (For the most up-to-date information, please check the below status updates)
We have taken the following actions to resolve the incident: We are investigating the root cause of this incident closely with our hardware vendor.
Estimated time of repair: Unknown. (For the most up-to-date information, please check the below status updates)
Impact: Due to the current network incident in our Rotterdam datacenter, users between these and surrounding regions may experience increased latency or a loss of service.
Support:
Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.
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This incident has been resolved. Please contact us via support@i3d.net if you wish to receive a RFO for this incident.
The site is operational, however it will take some time to complete our investigation. We will continue monitoring the situation.
We are still actively in contact with our hardware vendor to investigate the root cause.
As we have no direct indication of re-occurrence we are watching connectivity closely and will keep you updated accordingly.
The incident was caused by crashing linecards. These have been restored and we are in contact with our vendor to investigate the cause of this incident.