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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

[Network Maintenance] Router Component Reload - Paris – August 7, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Paris datacenter. The network maintenance has been scheduled for August 7, 2025.

Location: Paris, France

Schedule: Start time: August 7, 2025, 12:00 UTC End time: August 7, 2025, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address a potentially faulty component in the network switch.

Expected impact: During this maintenance there will be reduced redundancy. Prior to reloading the potentially faulty component, all traffic will be drained from the router.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Switch Reboot – Ashburn – August 12, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Ashburn datacenter. The network maintenance has been scheduled for August 12, 2025.

Location: Ashburn, USA

Schedule: Start time: August 12, 2025, 06:00 UTC End time: August 12, 2025, 07:30 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be performing a corrective maintenance on one of our switches to prevent a possible failure in the future due to a known bug in the device.

Expected impact: We will be performing a device reboot. As the device will be power cycled, full loss of connectivity should be expected during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Tuesday 7th, June 2022

SG: Singapore Backbone link between our St. Denis and Singapore datacenters down

At this moment we are experiencing problems with: Backbone link between our St. Denis and Singapore datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our St. Denis and Singapore datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The backbone link is back up. We are awaiting confirmation from our vendor that the link is stable again.

    • UAE: Dubai Backbone link between our Dubai and St. Denis datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and St. Denis datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and St. Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The backbone link is back up. We are awaiting confirmation from our vendor that the link is stable again.

    • IT: Milan Backbone link between our Dubai and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • We see that traffic has restored for 30 minutes. As we have not received hands-off yet, we will monitor this link closely.

  • This incident was due to a fiber cut. Repair team is currently on site.

    • Monday 6th, June 2022

    IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The backbone link is back up. We are awaiting confirmation from our vendor if the link is stable again.

    • Sunday 5th, June 2022

    No incidents reported

    Saturday 4th, June 2022

    IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Friday 3rd, June 2022

    HU: Budapest Backbone link between our Budapest and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Budapest and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Budapest and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • We see traffic has been restored. As we have no hands off from our vendor as of yet we keep monitoring this link.

    • Thursday 2nd, June 2022

    DK: Copenhagen Backbone link between our Copenhagen and Amsterdam datacenters down

    At this moment we are experiencing problems with: Backbone link between our Copenhagen and Amsterdam datacenters

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Not available at this time.

    Impact: Due to the current ongoing incident on our backbone link between our Copenhagen and Amsterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident was due to planned maintenance by our vendor and has been completed. Connectivity has been stored since 4am UTC.

    • IT: Milan Backbone link between our Zurich and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Zurich and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Zurich and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • FR: Paris Backbone link between our Saint-Denis and Madrid datacenters down

    At this moment we are experiencing problems with: Backbone link between our Saint-Denis and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Saint-Denis and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • NL: Rotterdam A network incident in our Rotterdam datacenter

    At this moment we are experiencing problems with: A network incident in our Rotterdam datacenter

    The cause of the incident is currently: Unknown. (For the most up-to-date information, please check the below status updates)

    We have taken the following actions to resolve the incident: We are investigating the root cause of this incident closely with our hardware vendor.

    Estimated time of repair: Unknown. (For the most up-to-date information, please check the below status updates)

    Impact: Due to the current network incident in our Rotterdam datacenter, users between these and surrounding regions may experience increased latency or a loss of service.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. Please contact us via support@i3d.net if you wish to receive a RFO for this incident.

  • The site is operational, however it will take some time to complete our investigation. We will continue monitoring the situation.

  • We are still actively in contact with our hardware vendor to investigate the root cause. As we have no direct indication of re-occurrence we are watching connectivity closely and will keep you updated accordingly.

  • The incident was caused by crashing linecards. These have been restored and we are in contact with our vendor to investigate the cause of this incident.

    • Wednesday 1st, June 2022

    No incidents reported

    Tuesday 31st, May 2022

    ES: Madrid Backbone link between our Saint-Denis and Madrid datacenters flapping

    At this moment we are experiencing problems with: Backbone link between our Saint-Denis and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Saint-Denis and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • SG: Singapore Backbone link between our Saint-Denis and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Saint-Denis and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Saint-Denis and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • IN: Mumbai Backbone link between our Mumbai and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.