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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Update] – Switch Maintenance - Dallas – July 8, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Dallas datacenter. The network maintenance has been scheduled for July 8, 2025.

Location: Dallas, United States

Schedule: Start time: July 8, 2025, 08:00 UTC End time: July 8, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to update a network switch. This update will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: The switch we are updating is part of a redundant configuration; the uptime of your server(s) will not be affected. The impact of the maintenance itself will be minimal (Potential latency increase at the start and end of maintenance).

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Update] Switch Maintenance - Dallas – July 9, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Dallas datacenter. The network maintenance has been scheduled for July 9, 2025.

Location: Dallas, United States

Schedule: Start time: July 9, 2025, 08:00 UTC End time: July 9, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to update a network switch. This update will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: The switch we are updating is part of a redundant configuration; the uptime of your server(s) will not be affected. The impact of the maintenance itself will be minimal (potential latency increase at the start and end of maintenance).

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Thursday 21st, July 2022

DE: Frankfurt Backbone link between our Frankfurt and Vienna datacenters down

At this moment we are experiencing problems with: Backbone link between our Frankfurt and Vienna datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Frankfurt and Vienna datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. Fiber cut is repaired and vendor hands-off

  • Repair crew is onsite and started cable preparation works. ETR currently unknown.

  • The cause was identified by the vendor. A fiber cut was found due to excavation works. Vendor reported a ETA of 6am UTC for the fibercrew with materials to arrive and begin restoration works.

    • Wednesday 20th, July 2022

    FR: Paris Backbone link between Paris and Frankfurt datacenters down

    At this moment we are experiencing problems with: Backbone link between Paris and Frankfurt datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are monitoring the situation and have reached out to our vendor for further investigation.

    Estimated time of repair: N/A

    Impact: Users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • IT: Milan Backbone links for our Bucharest datacenter is down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • This incident was a backbone isolation rather than a full blackout of internet connectivity which included a fiber cut. We are contacting JTAC now for further investigation.

    • Tuesday 19th, July 2022

    US: Dallas Backbone link between our Dallas and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for investigation.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • NL: Heerlen Smartdc Heerlen- Degraded cooling capacity

    At this moment we are experiencing problems with: Degraded cooling capacity.

    The cause of the incident is currently: Known.

    We have taken the following actions to resolve the incident: We have identified the cause and looking into a quick resolution to resolve the incident.

    Estimated time of repair: Unknown.

    Impact: Due to degraded cooling capacity, temperatures are rising. Colocation customers will see higher temperatures than usual.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our datacenter engineers report that the issue has been resolved and temperatures are back to normal levels.

  • The temperatures are steadily going down at the moment. We will continue monitoring the situation.

  • All cooling units are back up and running. We will monitor the situation.

  • The ETA of the engineer is 17:15 UTC.

  • Our cooler vendor is sending a mechanic to further investigate the cooling units. No ETA.

  • Our efforts to get additional temporary cooling capacity are still underway.

  • Current plan of action is to utilize water cooling to cool down the compressors and restore them to a operational state. Our engineers are working hard to put this solution in operation.

  • We have a engineer on-site and additional staff in on the way to the Heerlen datacenter. The current issue is with the compressors that are overheating due to the outside temperatures. Datacenter staff are looking for alternative solutions to keep the compressors cool.

    • Monday 18th, July 2022

    FR: Paris Backbone link between our Paris and Rotterdam datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Rotterdam datacenters*.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Paris and Rotterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was due to a vendor maintenance that got extended. This incident has been resolved.

  • The link is stable. awaiting hands-off from vendor.

    • UAE: Dubai Backbone link between our Dubai and Saint Denis datacenters down.

    At this moment we are experiencing problems with: Backbone link between our Dubai and Saint Denis datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Sunday 17th, July 2022

    No incidents reported

    Saturday 16th, July 2022

    FR: Paris Backbone link between our Paris and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Paris and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Paris and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link has been back online since 10:15 UTC, but we have not yet received hands off from our vendor.

    • Friday 15th, July 2022

    DE: Frankfurt Backbone link between Paris and Frankfurt datacenters down

    At this moment we are experiencing problems with: Backbone link between Paris and Frankfurt datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are monitoring the situation and have reached out to our vendor for further investigation.

    Estimated time of repair: N/A

    Impact: Users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is stable.

    • US: Newark Backbone link between our Newark and Montreal datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

    • RO: Bucharest Backbone link between our Budapest and Bucharest datacenters down

    At this moment we are experiencing problems with: Backbone link between our Budapest and Bucharest datacenters.

    The cause of the incident is currently: Known, fiber cut

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: ETR 5 hours

    Impact: Due to the current incident on our backbone link between our Budapest and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Two fibercuts were repaired, this incident has been resolved.

  • Our network vendor identified the issue being a fiber cut and have a repair crew on-site which started restoration work. ETR is 5 hours.

    • Thursday 14th, July 2022

    PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down.

    At this moment we are experiencing problems with: Backbone link between Warsaw and Moscow datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is stable.

    • US: Dallas Backbone link between our Chicago and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for investigation.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Link is restored but we have not received hands-off from our vendor. We will monitor closely