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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

[Network Maintenance] Router Component Reload - Paris – August 7, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Paris datacenter. The network maintenance has been scheduled for August 7, 2025.

Location: Paris, France

Schedule: Start time: August 7, 2025, 12:00 UTC End time: August 7, 2025, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address a potentially faulty component in the network switch.

Expected impact: During this maintenance there will be reduced redundancy. Prior to reloading the potentially faulty component, all traffic will be drained from the router.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Switch Reboot – Ashburn – August 12, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Ashburn datacenter. The network maintenance has been scheduled for August 12, 2025.

Location: Ashburn, USA

Schedule: Start time: August 12, 2025, 06:00 UTC End time: August 12, 2025, 07:30 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be performing a corrective maintenance on one of our switches to prevent a possible failure in the future due to a known bug in the device.

Expected impact: We will be performing a device reboot. As the device will be power cycled, full loss of connectivity should be expected during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Tuesday 26th, July 2022

No incidents reported

Monday 25th, July 2022

HK: Hong Kong Backbone link between our Hong Kong and Santa Clara datacenters down

At this moment we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been restored.

    • US: Chicago Backbone link between our Dallas and Chicago datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor reported hands-off. This incident is resolved.

  • Link appears restored. Waiting for hands-off from vendor.

  • A fiber cut has been found

    • Sunday 24th, July 2022

    US: Chicago Backbone link between our Atlanta and Chicago datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Atlanta and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor reported hands off. This incident is resolved.

  • The link is up and stable since 03:25 UTC. We have requested another update from our vendor and will monitor the link closely until then.

    • Saturday 23rd, July 2022

    SG: Singapore Backbone link between our Hong Kong and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Hong Kong and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fully operational again.

  • The link is back online but our vendor has not yet given us a cause for this incident. We will keep watching this link.

    • FR: Paris Backbone link between our Paris and Madrid datacenters down

    At this moment we are experiencing problems with: Backbone link between our Paris and Madrid datacenters.

    The cause of the incident is currently: A fire on a motorway.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has repaired the fiber cut and is hands off.

    • Friday 22nd, July 2022

    HK: Hong Kong Backbone link between our Hong Kong and Tokyo datacenters

    At this moment we are experiencing problems with: Backbone link between our Hong Kong and Tokyo datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Tokyo datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident was caused by a planned maintenance where a line card was replaced. Unfortunately the new line card did not work as expected causing the circuit to stay down after the maintenance window ended. Vendor has reverted the change where after the link restored and doing traffic again.

    • Thursday 21st, July 2022

    DE: Frankfurt Backbone link between our Frankfurt and Vienna datacenters down

    At this moment we are experiencing problems with: Backbone link between our Frankfurt and Vienna datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Vienna datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. Fiber cut is repaired and vendor hands-off

  • Repair crew is onsite and started cable preparation works. ETR currently unknown.

  • The cause was identified by the vendor. A fiber cut was found due to excavation works. Vendor reported a ETA of 6am UTC for the fibercrew with materials to arrive and begin restoration works.

    • Wednesday 20th, July 2022

    FR: Paris Backbone link between Paris and Frankfurt datacenters down

    At this moment we are experiencing problems with: Backbone link between Paris and Frankfurt datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are monitoring the situation and have reached out to our vendor for further investigation.

    Estimated time of repair: N/A

    Impact: Users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • IT: Milan Backbone links for our Bucharest datacenter is down

    At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • This incident was a backbone isolation rather than a full blackout of internet connectivity which included a fiber cut. We are contacting JTAC now for further investigation.

    • Tuesday 19th, July 2022

    US: Dallas Backbone link between our Dallas and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Unknown. We have reached out to our vendor for investigation.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • NL: Heerlen Smartdc Heerlen- Degraded cooling capacity

    At this moment we are experiencing problems with: Degraded cooling capacity.

    The cause of the incident is currently: Known.

    We have taken the following actions to resolve the incident: We have identified the cause and looking into a quick resolution to resolve the incident.

    Estimated time of repair: Unknown.

    Impact: Due to degraded cooling capacity, temperatures are rising. Colocation customers will see higher temperatures than usual.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our datacenter engineers report that the issue has been resolved and temperatures are back to normal levels.

  • The temperatures are steadily going down at the moment. We will continue monitoring the situation.

  • All cooling units are back up and running. We will monitor the situation.

  • The ETA of the engineer is 17:15 UTC.

  • Our cooler vendor is sending a mechanic to further investigate the cooling units. No ETA.

  • Our efforts to get additional temporary cooling capacity are still underway.

  • Current plan of action is to utilize water cooling to cool down the compressors and restore them to a operational state. Our engineers are working hard to put this solution in operation.

  • We have a engineer on-site and additional staff in on the way to the Heerlen datacenter. The current issue is with the compressors that are overheating due to the outside temperatures. Datacenter staff are looking for alternative solutions to keep the compressors cool.