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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Update] – Switch Maintenance - Dallas – July 8, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Dallas datacenter. The network maintenance has been scheduled for July 8, 2025.

Location: Dallas, United States

Schedule: Start time: July 8, 2025, 08:00 UTC End time: July 8, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to update a network switch. This update will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: The switch we are updating is part of a redundant configuration; the uptime of your server(s) will not be affected. The impact of the maintenance itself will be minimal (Potential latency increase at the start and end of maintenance).

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Update] Switch Maintenance - Dallas – July 9, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Dallas datacenter. The network maintenance has been scheduled for July 9, 2025.

Location: Dallas, United States

Schedule: Start time: July 9, 2025, 08:00 UTC End time: July 9, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to update a network switch. This update will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: The switch we are updating is part of a redundant configuration; the uptime of your server(s) will not be affected. The impact of the maintenance itself will be minimal (potential latency increase at the start and end of maintenance).

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Thursday 11th, August 2022

RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

At this moment we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Link is up. We are awaiting hand-off from vendor.

    • IT: Milan Backbone link between our Dubai and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Link is up. We are awaiting hands-off from vendor.

    • UAE: Dubai Backbone link between our Dubai and Paris datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Paris datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Dubai and Paris datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A fiber cut was found. The link remains stable.

    • FR: Paris Backbone link between our Paris and Singapore datacenters down

    At this moment we are experiencing problems with: Backbone link between our Paris and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Paris and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has remained stable.

    • Wednesday 10th, August 2022

    No incidents reported

    Tuesday 9th, August 2022

    US: Los Angeles Backbone link between our Los Angeles and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has remained stable.

  • A broken fiber jumper was found. The link is stable. Waiting for hands-off.

    • Monday 8th, August 2022

    Website Smartdc.net Logging in on the Smartdc Website

    At this moment we are experiencing problems with: Logging in on the Smartdc website

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: We are currently still investigating the issue

    Estimated time of repair: unknown

    Impact: Logging in on the Smartdc website is affected by this.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The reported issues have been fixed by our team. If you still experience any issues. Please contact us.

    • Sunday 7th, August 2022

    SG: Singapore Singapore datacenter performance issues

    At this moment we are experiencing problems with: Our Singapore datacenter.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently investigating the incident.

    Estimated time of repair: Unknown.

    Impact: The full scope is currently being assessed.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The faulty component has been replaced and our engineers are hands off.

  • A faulty component will be replaced.

  • All traffic has reconverged while we continue investigating this incident.

    • US: Atlanta Backbone link between our Atlanta and Ashburn datacenters down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link is passing traffic again, and we received hands-off.

    • Saturday 6th, August 2022

    IN: Mumbai Backbone link between our Dubai and Mumbai datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Mumbai datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Mumbai datacenters, impact could be visible in the form of increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Link is online. We are just waiting for the hands-off.

  • The link went down again. Our vendors are still working to resolve the issues.

  • Everything is back online currently. We are still watching the link. To see if it might come down again.

    • Friday 5th, August 2022

    UAE: Dubai Backbone link between our Dubai and Fujairah datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Fujairah datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for more information.

    Estimated time of repair: No ETR at this time.

    Impact: Due to the current incident on our backbone link between our Dubai and Fujairah datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link has remained stable.

  • Link has been restored. We are awaiting a hands-off from the vendor.

    • US: Atlanta Backbone link between our Atlanta and Chicago datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • Link is up. We are awaiting hand-off from vendor

    • IT: Milan Backbone link between our Dubai and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dubai and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has remained stable.

  • The link has stabilized.

    • US: Chicago Backbone link between our Dallas and Chicago datacenters down

    At this moment we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Thursday 4th, August 2022

    US: Ashburn Backbone link between our Toronto and Ashburn datacenters down

    At this moment we are experiencing problems with: Backbone link between our Toronto and Ashburn datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Toronto and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link is up and passing traffic