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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Tuesday 13th, December 2022

DK: Copenhagen Backbone link between our Amsterdam and Copenhagen datacenters

At this moment we are experiencing problems with: Backbone link between our Amsterdam and Copenhagen datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Amsterdam and Copenhagen datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved and traffic is restored.

    • US: Chicago Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is hands-off. Our link has remained stable.

  • Our link has been restored. We are watching this link as our vendor is still working on the repair. We are awaiting the hand-off.

  • A fiber break has been identified by our vendor

  • A repair team is currently onsite.

    • Monday 12th, December 2022

    IN: Mumbai Backbone link between our Mumbai and Singapore datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable. Our vendor is hands-off.

  • Our link has restored.

    • GB: London Backbone link between our London and Newark datacenters down

    At this moment, we are experiencing problems with: Backbone link between our London and Newark datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A team was dispatched to the location of the appliance to address issues with one of its network cards.

    The issue was fixed, traffic has been restored. We are now monitoring traffic for stability and will provide a clear RFO when available.

    • Sunday 11th, December 2022

    No incidents reported

    Saturday 10th, December 2022

    US: Dallas Backbone link between our Atlanta and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Atlanta and Dallas datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. Our vendor is hands-off.

    • Friday 9th, December 2022

    IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Third-party maintenance was completed and circuit is restored.

  • Third-party maintenance is taking happening unknown by our vendor. The estimated completion time is 09:00GMT, 10/12/2022.

    • CA: Montreal Backbone link between our Newark and Montreal datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable and our vendor is hands-off.

  • Our link has been restored. We are awaiting to receive a hands-off from our vendor.

  • We have been notified that the technician on site has identified the issue and is currently working on a repair.

    There is no ETR at the moment, but we will update you as soon as this issue is resolved.

    • FR: Paris Backbone link between our Paris and Frankfurt datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Frankfurt datacenters.

    The cause of the incident is currently: Fiber break

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Frankfurt datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Technicians has resolved the issue and traffic has been restored.

    No further updates are expected.

  • Provider has identified a fibre break and will be dispatching engineers to repair.

    • IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Fiber fault at third party

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A fiber break has been identified by our vendor and fixed. Link has remained stable for some time now, closing incident.

  • Links are up again, for more than an hour. We are waiting for confirmation from our vendor, and continue observing the link.

    • US: Newark Backbone link between our Newark and Montreal datacenters down

    At this moment we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance is taking place.

    • Thursday 8th, December 2022

    US: Ashburn Backbone link between our Ashburn and Saint Denis datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Saint Denis datacenters down

    The cause of the incident is currently: It was caused by a fiber fault

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Ashburn and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We apologize for the inconvenience. We experienced a fiber issue accompanied by an unnotified maintenance resulting in interruption of service.

    These issues have been resolved and all systems are operational.

    • Wednesday 7th, December 2022

    CH: Zürich Backbone link between our Zurich and Milan datacenters down

    At this moment we are experiencing problems with: Backbone link between our Zurich and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Zurich and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The maintenance has been completed. Our link has been restored.

  • Maintenance is taking place.