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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Vendor Power Maintenance] Vendor Maintenance - Sydney – July 14-20, 2025

We would like to notify you of upcoming emergency vendor maintenance activities that will affect services in our Sydney datacenter. The emergency vendor maintenance has been scheduled to start on July 14, 2025 and finish on July 20, 2025.

Location: Sydney, Australia

Schedule: Start time: July 14, 2025, 21:00 UTC End time: July 20, 2025, 08:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance:

The vendor is implementing improvements to the datacenter power delivery, requiring both the A- and B-feeds to be temporarily disconnected.

Expected impact: Full downtime / reduced redundancy.

During this emergency vendor power maintenance, our vendor will disconnect either the A- or B-feeds during daily maintenance windows from 21:00 - 08:00 UTC on July 14 until July 20.

If your server is connected redundantly this means one of the connected PSUs will be disconnected during these windows (reduced redundancy).

If your server is connected to a single power feed, this means full downtime for the duration of the maintenance works.

[Cooling Maintenance] Rotterdam – Data Center Air Supply Temperature Change – July 21, 2025

We would like to inform you of an upcoming cooling maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for July 22nd, 2025.

Location:

Rotterdam, The Netherlands

Schedule:

Start Time: July 21, 2025, 06:00 UTC

End Time: August 21, 2025, 18:00 UTC

Planned downtime:

No downtime is expected

Reason for this maintenance:

As part of our ongoing commitment to energy efficiency and environmental responsibility we will begin increasing the air supply temperature in our server rooms from 22°C to 24°C. This adjustment is being made to improve the overall energy efficiency of our facility, to ensure we continue complying with European regulatory guidelines and to reduce the load on our cooling systems.

Expected downtime/impact:

No downtime is expected.

[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

Past Incidents

Sunday 18th, December 2022

No incidents reported

Saturday 17th, December 2022

No incidents reported

Friday 16th, December 2022

No incidents reported

Thursday 15th, December 2022

DE: Frankfurt Possible packetloss DE-CIX Frankfurt

Users may have seen some limited packetloss to destinations around Europe. Traffic was accidentally rate limited with DE-CIX Frankfurt. This rate limit was quickly removed. As of ~21:35 UTC we're seeing traffic above the former flatline. The issue is resolved.

Ticket system i3D.net Ticketsystem, APIv2, APIv3 and ODP currently unavailable/performance issue's

At this moment we are experiencing problems with: Ticketsystem, APIv2, APIv3 and ODP currently unavailable/performance issue's

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently working on a resolution

Estimated time of repair: Unknown

Impact: We are currently not available via email. The contact forms on our website and creating a ticket via the customer panels is still available.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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  • Services remained stable since our last update.

  • The issues have been resolved.

    We are currently monitoring for stability.

    • US: Ashburn Backbone link between our Ashburn and Newark datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Newark datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

    • Wednesday 14th, December 2022

    IN: Mumbai Backbone link between our Mumbai and Singapore datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable. Our vendor is hands-off

  • Our link has been restored. We are awaiting to receive a hands-off from our vendor,

    • Tuesday 13th, December 2022

    DK: Copenhagen Backbone link between our Amsterdam and Copenhagen datacenters

    At this moment we are experiencing problems with: Backbone link between our Amsterdam and Copenhagen datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Copenhagen datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved and traffic is restored.

    • US: Chicago Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is hands-off. Our link has remained stable.

  • Our link has been restored. We are watching this link as our vendor is still working on the repair. We are awaiting the hand-off.

  • A fiber break has been identified by our vendor

  • A repair team is currently onsite.

    • Monday 12th, December 2022

    IN: Mumbai Backbone link between our Mumbai and Singapore datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable. Our vendor is hands-off.

  • Our link has restored.

    • GB: London Backbone link between our London and Newark datacenters down

    At this moment, we are experiencing problems with: Backbone link between our London and Newark datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Newark datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A team was dispatched to the location of the appliance to address issues with one of its network cards.

    The issue was fixed, traffic has been restored. We are now monitoring traffic for stability and will provide a clear RFO when available.