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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Thursday 14th, March 2024

SA: Johannesburg Backbone link between our Madrid and Johannesburg data centers down

At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • According to WACS NOC, cable ship Sovereign is mobilized for repair operations. Repair is estimated tentatively between 18 – 28 Apr.

  • Repair ship has arrived as of April 8th and works have begun on to repair the SAT-3 cable (one of four major cables.) Two of the remaining cables (ACE and WACS) are expected to be restored on April 17th and April 28th, respectively. The fourth cable (MainOne) is projected to be the final cable to be repaired by May 9th.

  • Check out this article for more details. https://www.theguardian.com/technology/2024/mar/14/much-of-west-and-central-africa-without-internet-after-undersea-cable-failures

  • Our link is down related to a subsea cable fault. No ETR as of yet.

    • Maintenance
    [Vendor Network Maintenance] Odido Maintenance Rotterdam – April 24, 2024

    We would like to notify you of an upcoming vendor network maintenance activity that will affect services in our Rotterdam datacenter. The server maintenance has been scheduled for April 24, 2024.

    Location:

    Rotterdam, The Netherlands

    Schedule:

    Start time: April 24, 2024, 01:00 UTC

    End time: April 24, 2024, 06:30 UTC 

    Planned downtime: Impact expected (see below for details)

     

    Reason for this maintenance:

    Vendor will be performing a software update on their network.

    Expected downtime/impact:

    Our vendor expects an outage of up to 45 minutes sometime during the maintenance window.

    Support:

    Our support department will be open during the maintenance. More details about how you can contact our support can be found here:  https://i3d.net/support/

    You can find maintenance updates and the current situation at https://status.i3d.net/

    Past Incidents

    Thursday 26th, January 2023

    US: Dallas Backbone link between our Dallas and Los Angeles datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Los Angeles datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Los Angeles datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Root Cause: A damaged fiber cable in Odessa, TX impacted client services Fix Action: The fiber was repaired, thus restoring services to a stable state.

  • Field Operations performed light level measurements indicating a fault approximately 7 miles from the site and engaged the Outside Plant Engineer (OSPE) to assist with fault isolation.

    • CA: Toronto Backbone link between our Toronto and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Toronto and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Toronto and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The reset was successful, and services have been restored.

  • Initial investigations have identified a suspected card failure to be the cause of impact to services.

    • Wednesday 25th, January 2023

    No incidents reported

    Tuesday 24th, January 2023

    US: Newark Backbone link between our Newark and London datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Newark and London datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and London datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The local provider re-spliced the fiber in a manhole, and the fiber connections were cleaned on both ends of the span, thus restoring services to a stable state.

    • Monday 23rd, January 2023

    PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We are waiting to receive a hands-off from our vendor.

  • An optical fiber was damaged.

    • Sunday 22nd, January 2023

    No incidents reported

    Saturday 21st, January 2023

    US: Ashburn Backbone link between our Ashburn and Saint Denis datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Saint Denis datacenters down

    The cause of the incident is currently: Faulty amplifier

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Ashburn and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor engaged their optical team to investigate further.

    • Friday 20th, January 2023

    No incidents reported

    Thursday 19th, January 2023

    PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: Vendor emergency maintenance

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance is complete and services are restored.