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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Sunday 28th, April 2024

JP: Tokyo Backbone link between our Shanghai and Tokyo data centers down

At this moment, we are experiencing problems with: Backbone link between our Shanghai and Tokyo data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Shanghai and Tokyo data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • This was a result of a fiber cut repair being prepared.

    • Friday 19th, April 2024

    SG: Singapore Backbone link between our Paris and Singapore data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Singapore data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Singapore data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor has identified the issue as a subsea fault at this time. They are in the process of getting the restoration team now.

    • Tuesday 5th, December 2023

    IN: Mumbai Backbone link between our Dubai and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A subsea cable needs to be repaired.

    • Maintenance
    [Cooling Maintenance] Smartdc Rotterdam – May 27, 2024

    We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled to start on May 27, 2024.

    Location:

    Rotterdam, The Netherlands

    Schedule:

    Start time: May 27, 2024, 07:00 UTC

    End time: May 31, 2024, 16:00 UTC

    Planned downtime: No downtime expected (see below for details)

    Reason for this maintenance:

    During this maintenance we will be performing routine maintenance to the pumps of our cooling system.

    Expected downtime:

    No downtime is expected. During this maintenance you may see cooling temperature swings.

    Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

    [Network Maintenance] Mumbai – Network Router Integration – May 28, 2024

    We would like to notify you of upcoming server maintenance activities that will affect services in our Mumbai datacenter. The server maintenance has been scheduled for May 28, 2024.

    Location:

    Mumbai, India

    Schedule:

    Start time: May 28, 2024, 19:00 UTC

    End time: May 28, 2024, 22:00 UTC

    Planned downtime: no downtime expected (see below for details of impact)

    Reason for this maintenance:

    Mumbai routers will be integrated to our backbone, to improve latency and reliability.

    Expected impact:

    Latency may increase during this maintenance window.

    Support:

    Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ 

    Past Incidents

    Thursday 9th, February 2023

    CA: Montreal Backbone link between our Newark and Montreal datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The work on this link has been completed and server is restored.

    • Wednesday 8th, February 2023

    FR: Paris Backbone link between our Saint Denis and Singapore datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Saint Denis and Singapore datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Saint Denis and Singapore datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The link has been up and stable for several hours at this time. Since we have no no RCA or hands off received from our vendor we wil closely monitor this link.

    • SA: Johannesburg Backbone link between our Johannesburg and Madrid datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and Madrid datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and Madrid datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor provided a hands-off. The link has remained stable.

  • Our link has been restored. We are waiting for the hands-off from our vendor.

    • Tuesday 7th, February 2023

    IT: Milan Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. Our vendor is hands-off.

    • Monday 6th, February 2023

    US: Ashburn Backbone link between our Atlanta and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off.

  • The link has been restored. We are currently waiting for a hands-off from our vendor.

  • A fiber cut has been identified,

    • Sunday 5th, February 2023

    US: Santa Clara Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor reported this service was affected by an Event earlier:

    Final ~ Salt Lake City, UT ~ Transport Unprotected Network Event ~ Minor ~

    • US: Newark Backbone link between our Newark and Montreal datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Montreal datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Montreal datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is hands-off. Our link has remained stable.

  • The link is up and stable for a while. As we have no hands off yet we will keep this link under close monitoring.

  • Vendor reports 3rd party is aware of the manhole fire and problems as they have circuits and services affected by it as well. They are currently de-energizing the manhole feeders and will be working overnight to work on the trouble in an attempt to have access available for carriers by early afternoon on Sunday, 2/5/23

    • Saturday 4th, February 2023

    ONE Deployment Platform i3D DNS service down.

    At this moment, we are experiencing problems with: Our DNS service.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our team is already working on it, and we see recovery.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our DNS, our i3d.net domain is down.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Service is fully operative.

  • Our team has restored the DNS service, and the domain is online again. We continue observing it.

    • Friday 3rd, February 2023

    No incidents reported

    Thursday 2nd, February 2023

    US: Seattle Backbone link between our Seattle and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Seattle and Santa Clara datacenters.

    The cause of the incident is currently: Maintenance works from our vendor

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Seattle and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    UA: Kyiv Backbone link between our Bucharest and Kyiv datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Emergency work is completed. Service is restored.

  • Our vendor reports this incident was caused by a fiber cut during works on the water infrastructure