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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Vendor Power Maintenance] Vendor Maintenance - Sydney – July 14-20, 2025

We would like to notify you of upcoming emergency vendor maintenance activities that will affect services in our Sydney datacenter. The emergency vendor maintenance has been scheduled to start on July 14, 2025 and finish on July 20, 2025.

Location: Sydney, Australia

Schedule: Start time: July 14, 2025, 21:00 UTC End time: July 20, 2025, 08:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance:

The vendor is implementing improvements to the datacenter power delivery, requiring both the A- and B-feeds to be temporarily disconnected.

Expected impact: Full downtime / reduced redundancy.

During this emergency vendor power maintenance, our vendor will disconnect either the A- or B-feeds during daily maintenance windows from 21:00 - 08:00 UTC on July 14 until July 20.

If your server is connected redundantly this means one of the connected PSUs will be disconnected during these windows (reduced redundancy).

If your server is connected to a single power feed, this means full downtime for the duration of the maintenance works.

[Cooling Maintenance] Rotterdam – Data Center Air Supply Temperature Change – July 21, 2025

We would like to inform you of an upcoming cooling maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for July 22nd, 2025.

Location:

Rotterdam, The Netherlands

Schedule:

Start Time: July 21, 2025, 06:00 UTC

End Time: August 21, 2025, 18:00 UTC

Planned downtime:

No downtime is expected

Reason for this maintenance:

As part of our ongoing commitment to energy efficiency and environmental responsibility we will begin increasing the air supply temperature in our server rooms from 22°C to 24°C. This adjustment is being made to improve the overall energy efficiency of our facility, to ensure we continue complying with European regulatory guidelines and to reduce the load on our cooling systems.

Expected downtime/impact:

No downtime is expected.

[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

Past Incidents

Saturday 27th, May 2023

NL: Rotterdam Rotterdam Router Issues Loss of Redundancy/ No Impact Expected

At this moment, we are experiencing problems with: our Rotterdam router.

The cause of the incident is currently: A single line card is being worked on. No impact is expected. Only a loss of redundancy

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates and our network engineers are working on this issue.

Estimated time of repair: Unknown.

Impact: Due to the current incident with our Rotterdam router, users in surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The emergency maintenance is complete and have been confirmed on our end.

    • Friday 26th, May 2023

    HK: Hong Kong Backbone link between our Hong Kong and Santa Clara datacenters.down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Thursday 25th, May 2023

    No incidents reported

    Wednesday 24th, May 2023

    SE: Stockholm Backbone link between our Oslo and Stockholm datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Oslo and Stockholm datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Oslo and Stockholm datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This maintenance has been completed.

  • This outage is related to an emergency maintenance. We will give an update when hands are off this link.

    • GLAD GLAD is experiencing connectivity issues

    It is currently not possible to establish connection to several GLAD services.

    Our teams are investigating the issue.

  • There has been an issue with the certificates, our engineers solved the problem.

    • Tuesday 23rd, May 2023

    Nameservers i3D.net i3D.net ONE, Ticketsystem, APIv2 and APIv3 currently having performance issue's

    At this moment we are experiencing problems with: ONE, Ticketsystem, APIv2, and APIv3 currently having performance issue's

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently working on a resolution

    Estimated time of repair: Unknown

    **Impact:**Unknown

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates.

  • This issue has been resolved.

    • Monday 22nd, May 2023

    ONE Control Panel ONE i3D webpage is not available.

    Webpage one.i3d.net is currently down. Our teams are investigating the cause.

    We have, as of now, no estimated time of resolution.

  • The webpage has been brought online again.

    • Sunday 21st, May 2023

    CA: Toronto Backbone link between our Toronto and Chicago datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Toronto and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Toronto and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been stable for over 27 hours at this time and classified this incident as resolved.

  • BBL has recovered and remained stable for a hour. Waiting on vendor to report back of the incident.

    • Saturday 20th, May 2023

    RO: Bucharest Backbone link between our Bucharest and Milan datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Milan datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Milan datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.