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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Maintenance - Rotterdam – September 17, 2025

Dear Client,

(An email or ticket has been sent to you if your services will be affected by this maintenance.)

We would like to notify you of upcoming network maintenance activities that will affect services in our Rotterdam datacenter. The network maintenance has been scheduled for September 17, 2025.

Location:
Rotterdam, The Netherlands

Schedule:
Start time: September 17, 2025, 01:00 UTC
End time: September 17, 2025, 03:00 UTC
Planned impact: Impact expected (see below for details)

Reason for this maintenance:
We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact:
Impact expected, full downtime from start until the end of the maintenance window (An email or ticket has been sent to you if your services will be affected by this maintenance.)

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/

[Software Maintenance] FlexMetal Backend Maintenance – September 30, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for September 30, 2025.

Schedule: Start time: September 30, 2025, 10:00 UTC End time: September 30, 2025, 11:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: During this maintenance we will be migrating some backend FlexMetal data to a new cluster. This change further increases reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact: Service Impact: FlexMetal delivery service and related API endpoints will be unavailable during the maintenance. This does not affect servers deployed using FlexMetal, only deploying new servers.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 6, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 6, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 6, 2025, 08:00 UTC End time: October 6, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the first maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Tuesday 8th, August 2023

HK: Hong Kong Backbone link between our Hong Kong and Moscow datacenters down

At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Moscow datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Hong Kong and Moscow datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received the hands-off from our vendor.

    • US: Ashburn Backbone link between our Ashburn and Paris datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Paris datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Paris datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Subsea fiber has been repaired by vendor and traffic has been restored and confirmed.

  • A subsea cable fault has been found.

    • RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Technicians have restored this link, the issue is resolved.

    • PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Technicians have completed restoration to this link, the incident is resolved.

    • Monday 7th, August 2023

    Backbone link between our Warsaw and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our 1 and 2 datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All services have been restored.

  • Technicians have identified a fiber cut and are working on restoring services. Awaiting update from our vendor.

    • Sunday 6th, August 2023

    SA: Johannesburg Backbone link between our Madrid and Johannesburg datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters.

    The cause of the incident is currently: Fiber cut

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor has reported back that traffic via submarine cable WACS S1i has gone down and have sent their field engineers to fix the exact break.

    • US: Chicago Backbone link between our Dallas and Chicago datacenters

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Our link has been flapping. We have contacted our vendor to further investigate. We will be watching this link.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has been restored to normal function, the incident is resolved.

    • Saturday 5th, August 2023

    No incidents reported

    Friday 4th, August 2023

    RO: Bucharest Backbone link between our Kyiv and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored and remained stable. No further interruptions are expected.

  • We see flaps again, contacted provider.

  • We have been switched to an alternative path until restoration is completed.

    • DK: Copenhagen Backbone link between our Amsterdam and Copenhagen datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Copenhagen datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Copenhagen datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored.

    • US: Dallas Backbone link between our Dallas and Atlanta datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Atlanta datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Atlanta datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor is performing maintenance. Our link has been restored.

    • Thursday 3rd, August 2023

    UA: Kyiv Backbone link between our Kyiv and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Technicians have completed repairing a fiber cut to this link. All systems are restored, this issue is resolved.

    • Wednesday 2nd, August 2023

    Backbone link between our Moscow and Warsaw datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Moscow and Warsaw datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Moscow and Warsaw datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fibre break has been repaired, and we received a hands-off.

    • US: Chicago Backbone link between our Dallas and Chicago datacenters

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago datacenters.

    The cause of the incident is currently: Our link has been flapping. We have contacted our vendor to further investigate. We will be watching this link.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained up and stable.

    • Tuesday 1st, August 2023

    US: Santa Clara Backbone link between our Hong Kong and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Hong Kong and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Hong Kong and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We received the hands-off. Our link has remained stable. No further interruptions are expected.

  • We are monitoring this link as we wait for the hands-off from our vendor.