Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Migrating datacenter gateways - Dallas – July 21, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Dallas datacenter. The network maintenance has been scheduled for July 9, 2025.

Location:

Dallas, United States

Schedule:

Start time: July 21, 2025, 11:00 UTC

End time: July 21, 2025, 16:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance:

We will be migrating datacenter gateway interfaces and EVPN aggregator fabric links from the existing routers in our current Dallas network datacenter to new routers in our new Dallas network datacenter. This upgrade is part of our ongoing effort to enhance network performance, scalability, and long-term reliability. Migrations will be carried out one at a time to minimize risk and ensure a seamless transition.

Expected impact:

During this maintenance, redundancy will be temporarily reduced while interfaces and aggregator links are being migrated. In addition, Warden services at this site will be put into maintenance mode for approximately 30 minutes. These services will be seamlessly taken over by nodes in other sites. No direct customer-facing impact is expected.

Support:

Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Update] Switch Maintenance - Dallas – July 8, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Dallas datacenter. The network maintenance has been scheduled for July 8, 2025.

Location: Dallas, United States

Schedule: Start time: July 8, 2025, 08:00 UTC End time: July 8, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to update a network switch. This update will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: The switch we are updating is part of a redundant configuration; the uptime of your server(s) will not be affected. The impact of the maintenance itself will be minimal (Potential latency increase at the start and end of maintenance).

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Cooling Maintenance] Rotterdam – Data Center Air Supply Temperature Change – July 21, 2025

We would like to inform you of an upcoming cooling maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for July 22nd, 2025.

Location:

Rotterdam, The Netherlands

Schedule:

Start Time: July 21, 2025, 06:00 UTC

End Time: August 21, 2025, 18:00 UTC

Planned downtime:

No downtime is expected

Reason for this maintenance:

As part of our ongoing commitment to energy efficiency and environmental responsibility we will begin increasing the air supply temperature in our server rooms from 22°C to 24°C. This adjustment is being made to improve the overall energy efficiency of our facility, to ensure we continue complying with European regulatory guidelines and to reduce the load on our cooling systems.

Expected downtime/impact:

No downtime is expected.

[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

Past Incidents

Tuesday 5th, December 2023

GB: London Backbone link between our Johannesburg and London data centers down

At this moment, we are experiencing problems with: Backbone link between our Johannesburg and London data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Johannesburg and London data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

IN: Mumbai Backbone link between our Dubai and Milan data centers down

At this moment, we are experiencing problems with: Backbone link between our Dubai and Milan data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Dubai and Milan data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A subsea cable needs to be repaired.

    • ONE Control Panel Multiple i3D.net services are currently unavailable

    Estimated time of repair: Unknown

    Impact: We are currently our API is down as well our one.i3d.net page.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Monday 4th, December 2023

    UAE: Dubai Backbone link between our Mumbai and Dubai data centers down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Dubai data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Dubai data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Ticket system Multiple i3D.net and Smartdc services are currently unavailable

    At this moment we are experiencing problems with: Multiple i3D.net and Smartdc services are currently unavailable

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently working on a resolution

    Estimated time of repair: Unknown

    Impact: We are currently not available via email or tickets created via out portals, in case of assistance you can reach us via phone.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

  • Our team has resolved this incident. All systems are operational again.

  • We have identified the cause of this incident and are actively working with our teams to resolve this issue.

  • APIv2, APv3, API Smartdc, One Deployment Platform Control panels for One.i3d.net, Smartdc.net and i3D.net are also impacted

    • Sunday 3rd, December 2023

    IT: Milan Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

  • Traffic has returned for this link and waiting for confirmation of hands off.

    • Saturday 2nd, December 2023

    No incidents reported

    Friday 1st, December 2023

    ES: Madrid Backbone link between our Madrid and Paris data centers down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Paris data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Paris data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • GB: London Backbone link between our London and Newark data centers down

    At this moment, we are experiencing problems with: Backbone link between our London and Newark data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Newark data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • Ticket system Ticket system mail import issues

    We are currently experiencing an issue with the import of emails into our ticket system. We are currently working to get it fixed. Our support team is still available by submitting a ticket via our portal https://www.i3d.net/support.

  • This issue has been resolved.

    • Thursday 30th, November 2023

    IT: Milan Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • Phone support Phone support temporary unavailable

    At this moment we are experiencing problems with: our Phone system

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our team is investigating the issue.

    Estimated time of repair: Not known

    Impact: Phone system is offline.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • It has been restored. We will monitor it for the next hours, to confirm stability.

    • Wednesday 29th, November 2023

    NL: Heerlen Backbone link between our Heerlen and Frankfurt datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Heerlen and Frankfurt datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Heerlen and Frankfurt datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has been restored. We have received the hands-off from our vendor.

    • GB: London Backbone link between our Johannesburg and London data centers down

    At this moment, we are experiencing problems with: Backbone link between our Johannesburg and London data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Johannesburg and London data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • Tuesday 28th, November 2023

    Ticket system Database Maintenance Incident

    During the Database Maintenance in Rotterdam, we have encountered an issue, that caused the maintenance to extend outside its time window. Our teams are already working on it. ETA is not known.

  • The database has been stable for more than 12 hours.