Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Saturday 23rd, December 2023

No incidents reported

Friday 22nd, December 2023

SG: Singapore Backbone link between our Singapore and Tokyo data centers down

At this moment, we are experiencing problems with: Backbone link between our Singapore and Tokyo data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Singapore and Tokyo data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has been restored.

  • Vendor has reported that there is a subsea cable fault and they are determining the known location of the fault.

    • Thursday 21st, December 2023

    ONE Control Panel i3D.net ONE, APIv2 and APIv3 currently having performance issue's

    At this moment we are experiencing problems with: ONE, APIv2, and APIv3 currently having performance issue's

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently working on a resolution

    Estimated time of repair: Unknown

    **Impact:**Unknown

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates.

  • This incident has been resolved.

    • Wednesday 20th, December 2023

    NL: Rotterdam Rotterdam Network Issue

    At this moment, we are experiencing problems with: Network Connectivity in Rotterdam

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our team is investigating, and we have a person on site.

    Estimated time of repair: Unknown

    Impact: Several Colocation racks lost connectivity

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our team has resolved this outage. We are hands-off.

  • Our engineers are still working to resolve this outage as soon as possible. No ETA is available at this time.

  • Our engineers are still working on resolving this issue. No ETA available at this time. You might see your services restored. We are not hands off yet.

  • Our engineers are still working diligently with the vendor resolve the incident and identify the root cause. No ETA at the moment.

  • We have no ETA at this time. We are currently working with our vendor to identify the root cause.

    • Ticket system Ticket system partially unavailable

    At this moment we are experiencing problems with: Ticket system partially unavailable.

    The cause of the incident is currently: Unknown, Engineers are currently working to resolve the issue as soon as possible.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation.

    Estimated time of repair: Unknown

    Impact: Due to the current incident our ticket system is unable to import mails. Creating tickets via our control panels does still work.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Tuesday 19th, December 2023

    US: Atlanta Backbone link between our Atlanta and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Technicians have completed restoration works, this incident is resolved.

    • Monday 18th, December 2023

    FR: Paris Backbone link between our Paris and Rotterdam data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Rotterdam data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Rotterdam data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received the hands-off.

  • Our link has been restored. We are waiting for the hands-off from our vendor.

    • Phone support Phone system is temporarily unavailable

    At this moment, we are experiencing problems with: our Phone system

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our team is investigating the issue.

    Estimated time of repair: Unknown.

    Impact: Due to the Phone system being offline you are unable to call.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Backbone link between Rotterdam and London centers down

    At this moment, we are experiencing problems with: Backbone link between Rotterdam and London data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between Rotterdam and London data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We received the hands-off

  • Our link has been restored. We are waiting for the hands-off from our vendor.

    • Backbone link between Rotterdam and Paris data centers down

    At this moment, we are experiencing problems with: Backbone link between Rotterdam and Paris data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between Rotterdam and paris centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received the hands-off.

  • Our link has been restored. We are waiting to receive the hands-off from our vendor.

    • Sunday 17th, December 2023

    NL: Rotterdam Backbone link between our Copenhagen and Rotterdam data centers down

    At this moment, we are experiencing problems with: Backbone link between our Copenhagen and Rotterdam data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Copenhagen and Rotterdam data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link has been re-established after the vendor rebooted their module.

    • US: Chicago Backbone link between our Atlanta and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link is restored, issue is resolved and hands are off link.

  • Link has remained stable for a few hours, awaiting hands-off notification from technician.

  • Vendor has identified a fiber cut in Nashville, TN and their Field Operations team is on-site to isolate the fiber fault.