Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Maintenance - Rotterdam – September 17, 2025

Dear Client,

(An email or ticket has been sent to you if your services will be affected by this maintenance.)

We would like to notify you of upcoming network maintenance activities that will affect services in our Rotterdam datacenter. The network maintenance has been scheduled for September 17, 2025.

Location:
Rotterdam, The Netherlands

Schedule:
Start time: September 17, 2025, 01:00 UTC
End time: September 17, 2025, 03:00 UTC
Planned impact: Impact expected (see below for details)

Reason for this maintenance:
We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact:
Impact expected, full downtime from start until the end of the maintenance window (An email or ticket has been sent to you if your services will be affected by this maintenance.)

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/

[Software Maintenance] FlexMetal Backend Maintenance – September 30, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for September 30, 2025.

Schedule: Start time: September 30, 2025, 10:00 UTC End time: September 30, 2025, 11:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: During this maintenance we will be migrating some backend FlexMetal data to a new cluster. This change further increases reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact: Service Impact: FlexMetal delivery service and related API endpoints will be unavailable during the maintenance. This does not affect servers deployed using FlexMetal, only deploying new servers.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Aggregation Switch Software Update - São Paulo – October 6, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for October 6, 2025.

Location: São Paulo, Brazil

Schedule: Start time: October 6, 2025, 08:00 UTC End time: October 6, 2025, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behaviour in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at the time, there is no impact expected. During this maintenance there will be reduced redundancy. This is the first maintenance from a total of four aggregators.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Tuesday 26th, December 2023

No incidents reported

Monday 25th, December 2023

PL: Warsaw Backbone link between our Frankfurt and Warsaw data centers down

At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Warsaw data centers.

The cause of the incident is currently: a fiber cut. Due to this fiber cut, we are at reduced capacity.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw data centers, users between these and surrounding regions may experience increased latency and reduced capacity.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our services have been restored. Our vendor is not hands-off yet.

    • Sunday 24th, December 2023

    No incidents reported

    Saturday 23rd, December 2023

    No incidents reported

    Friday 22nd, December 2023

    SG: Singapore Backbone link between our Singapore and Tokyo data centers down

    At this moment, we are experiencing problems with: Backbone link between our Singapore and Tokyo data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Singapore and Tokyo data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has been restored.

  • Vendor has reported that there is a subsea cable fault and they are determining the known location of the fault.

    • Thursday 21st, December 2023

    ONE Control Panel i3D.net ONE, APIv2 and APIv3 currently having performance issue's

    At this moment we are experiencing problems with: ONE, APIv2, and APIv3 currently having performance issue's

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently working on a resolution

    Estimated time of repair: Unknown

    **Impact:**Unknown

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates.

  • This incident has been resolved.

    • Wednesday 20th, December 2023

    NL: Rotterdam Rotterdam Network Issue

    At this moment, we are experiencing problems with: Network Connectivity in Rotterdam

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our team is investigating, and we have a person on site.

    Estimated time of repair: Unknown

    Impact: Several Colocation racks lost connectivity

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our team has resolved this outage. We are hands-off.

  • Our engineers are still working to resolve this outage as soon as possible. No ETA is available at this time.

  • Our engineers are still working on resolving this issue. No ETA available at this time. You might see your services restored. We are not hands off yet.

  • Our engineers are still working diligently with the vendor resolve the incident and identify the root cause. No ETA at the moment.

  • We have no ETA at this time. We are currently working with our vendor to identify the root cause.

    • Ticket system Ticket system partially unavailable

    At this moment we are experiencing problems with: Ticket system partially unavailable.

    The cause of the incident is currently: Unknown, Engineers are currently working to resolve the issue as soon as possible.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation.

    Estimated time of repair: Unknown

    Impact: Due to the current incident our ticket system is unable to import mails. Creating tickets via our control panels does still work.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Tuesday 19th, December 2023

    US: Atlanta Backbone link between our Atlanta and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Technicians have completed restoration works, this incident is resolved.