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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Milan – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Milan datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Milan, Italy

Schedule:

Start Time: November 26, 2025, 03:00 UTC

End Time: November 26, 2025, 07:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Router Software Update – November 26, 2025

We would like to inform you of an upcoming network maintenance being performed in our Hong Kong datacenter. This maintenance is scheduled for November 26, 2025.

Location:

Hong Kong

Schedule:

Start Time: November 26, 2025, 21:00 UTC

End Time: November 27, 2025, 01:00 UTC

Planned downtime:

No impact expected

Reason for this maintenance:

We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected downtime/impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Router Software Update - Hong Kong - November 26, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for November 26, 2025.

Location: Hong Kong, Hong Kong

Schedule: Start time: November 26, 2025, 21:00 UTC End time: November 27, 2025, 01:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net

Past Incidents

Friday 26th, January 2024

Ticket system Ticket System issues

At this moment we are experiencing problems with: our Ticket system

The cause of the incident is currently: unknown

We have taken the following actions to resolve the incident: Internal teams are investigating.

Estimated time of repair: unknown

Impact: Unable to process tickets.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our team has mitigated the impact. We will continue observing it.

    • Thursday 25th, January 2024

    No incidents reported

    Wednesday 24th, January 2024

    US: Atlanta Backbone link between our Atlanta and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn data centers.

    The cause of the incident is currently: Maintenance in our providers network

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A third-party maintenance. We will let you know when the vendor is hands-off.

    • Tuesday 23rd, January 2024

    US: Chicago Backbone link between our Chicago and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Ashburn data centers.

    **The cause of the incident is currently:**our vendor is performing a emergency maintenance.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Monday 22nd, January 2024

    DE: Frankfurt Backbone link between our Frankfurt and Rotterdam data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Rotterdam data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Rotterdam data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • Backbone link between our Moscow and Hong Kong data centers down

    At this moment, we are experiencing problems with: Backbone link between our Moscow and Hong Kong data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Moscow and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has been restored. Our vendor is hands-off.

    • Sunday 21st, January 2024

    US: Dallas Backbone link between our Atlanta and Dallas data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Dallas data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has been restored. Our vendor is hands off.

  • Vendor has identified issues with fibers in one location and reaching out to their third party.

    • ES: Madrid Backbone link between Milan and Madrid data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Madrid data centers.

    The cause of the incident is currently: Our vendor is performing emergency maintenance.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Madrid data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Service has been restored, awaiting hands-off from technician.

  • Fiber cut has been identified and the vendor's team is heading toward that location to repair.

    • SA: Johannesburg Backbone link between our London and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our London and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Issue has been resolved after repairing a cable cut in the Seacom network.

    • Saturday 20th, January 2024

    AT: Vienna Backbone link between our Vienna and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Vienna and Warsaw data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Vienna and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Friday 19th, January 2024

    ONE Deployment Platform ONE Deployment platform unstable

    At this moment, we are experiencing problems with: The ONE Deployment Platform

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our engineers are currently debugging the issue causing the instability of the platform.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our ONE Deployment platform users might be unable to deploy new fleets.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • HK: Hong Kong Backbone link between our Santa Clara and Hong Kong data centers down

    At this moment, we are experiencing problems with: Backbone link between our Santa Clara and Hong Kong data centers.

    The cause of the incident is currently: subsea cable outage

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.