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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Past Incidents

Thursday 28th, March 2024

No incidents reported

Wednesday 27th, March 2024

No incidents reported

Tuesday 26th, March 2024

GB: London Backbone link between our Johannesburg and London data centers down

At this moment, we are experiencing problems with: Backbone link between our Johannesburg and London data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Johannesburg and London data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link has been restored. We have received the hands off from our vendor.

  • Our vendor has identified an issue with this link in their provider's network. We are waiting for more information. As we are updated, we will notify you as well.

  • Our link has went down. We have contacted our vendor to further investigate this matter.

  • Our link has been restored. We are still monitoring this link while we wait for the hands off from our vendor.

    • Monday 25th, March 2024

    Backbone link between our Atlanta and Dallas data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Dallas data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Dallas data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received a hands-off from our vendor.

  • Line is stable since 15:14:19 UTC, pending for RFO.

    • DE: Frankfurt Backbone link between our Heerlen and Frankfurt data centers down

    At this moment, we are experiencing problems with: Backbone link between our Heerlen and Frankfurt data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Heerlen and Frankfurt data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received the hands-off from our vendor. Our link has remained stable for 5+ hours.

  • Link is stable since 14:02 GMT. Pending for RFO.

    • Sunday 24th, March 2024

    Backbone link between our London and Rotterdam data centers down

    At this moment, we are experiencing problems with: Backbone link between our London and Rotterdam data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Rotterdam data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • This was the result of a extended Maintenance given at short notice.

    • Saturday 23rd, March 2024

    No incidents reported

    Friday 22nd, March 2024

    Issues in our Moscow data center

    At this moment, we are experiencing problems with: Connectivity in our Moscow datacenter.

    The cause of the incident is currently: downed network switch.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding repair/replacement of the switch in question.

    Estimated time of repair: Unknown.

    Impact: minimal impact is expected.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issue has been resolved.

  • Our team is working to resolve this issue as soon as possible.

    • Thursday 21st, March 2024

    DE: Frankfurt Backbone link between our Frankfurt and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Warsaw data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance has been completed and services has been restored.

  • This was the result of a maintenance and we are waiting for the hands off from the vendor.

    • US: Chicago Backbone link between our Chicago and Ashburn data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Ashburn data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Ashburn data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Issue has been resolved and can confirm services have been restored.

    • PL: Warsaw Backbone link between our Vienna and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Vienna and Warsaw data centers.

    The cause of the incident is currently: Known, vendor has identified a defect linecard, a new linecard is on route.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Vienna and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has replaced a faulty network card which fixed the issue.