Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Santiago Router Upgrade - October 9

We would like to notify you of upcoming network maintenance activities that will affect services in our Santiago datacenter. The network maintenance has been scheduled for October 9, 2024. 

Location: Santiago, Chile

Schedule:

Start time: October 9, 2024, 10:00 UTC

End time: October 9, 2024, 14:00 UTC

Planned downtime:

No impact expected (see below for details)

Reason for this maintenance:

We will be performing firmware updates on our routers to improve quality and ensure long-term reliability.

Expected impact:

No impact expected but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Switch Firmware Upgrade – October 21, 2024

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for October 21, 2024.

Location:

Hong Kong, Hong Kong

Schedule:

Start time: October 21, 2024, 22:00 UTC

End time: October 22, 2024, 01:00 UTC

Planned downtime:

approximately 30 minutes downtime expected (see below for details)

Reason for this maintenance:

In order to maintain the quality and reliability of our network, we will be upgrading the firmware of server-facing switches.

Expected impact:

A full outage of 30 minutes is expected during reboot of the virtual chassis.

[Network Maintenance] São Paulo Router Upgrade - November 6, 2024

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for November 6, 2024.

Location: São Paulo, Brazil

Schedule: Start date/time of maintenance: November 6, 2024, 9:00 UTC End date/time of maintenance: November 6, 2024, 15:00 UTC Planned impact: Reduced network redundancy (see below for details)

Reason for this maintenance: In order to maintain the quality and reliability of our network, we will be upgrading the firmware of our routers.

Expected impact: Loss of network redundancy and increased latency is expected for part of the duration of the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Thursday 20th, June 2024

NL: Heerlen Backbone link between our Heerlen and Frankfurt data centers down

At this moment, we are experiencing problems with: Backbone link between our Heerlen and Frankfurt data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Heerlen and Frankfurt data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance is complete and has remained stable since.

  • This was a result of a maintenance and will monitor till it is completed.

    • US: Dallas Backbone link between our Dallas and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber repair is complete and services has been restored.

  • Our vendor has identified a fiber cut. Repair crew is already on site and is currently working on repairs.

    • Wednesday 19th, June 2024

    No incidents reported

    Tuesday 18th, June 2024

    US: Chicago Backbone link between our Atlanta and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs on the fibers have been completed and services has been restored.

    • PL: Warsaw Backbone link between our Vienna and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Vienna and Warsaw data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Vienna and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • FR: Paris Backbone link between our Ashburn and Saint Denis datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Saint Denis datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Ashburn and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved

    • Monday 17th, June 2024

    SE: Stockholm Backbone link between our Copenhagen and Stockholm data centers down

    At this moment, we are experiencing problems with: Backbone link between Copenhagen and Stockholm data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Copenhagen and Stockholm data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Our vendor has identified a fiber cut and is working with their partner to begin the process for repairs.

    • Sunday 16th, June 2024

    No incidents reported

    Saturday 15th, June 2024

    No incidents reported

    Friday 14th, June 2024

    No incidents reported

    Thursday 13th, June 2024

    DE: Frankfurt Backbone link between our Frankfurt and Warsaw data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Warsaw data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Warsaw data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • US: Ashburn Backbone link between our Ashburn and Atlanta data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Atlanta data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Atlanta data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.