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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Santiago Router Upgrade - October 9

We would like to notify you of upcoming network maintenance activities that will affect services in our Santiago datacenter. The network maintenance has been scheduled for October 9, 2024. 

Location: Santiago, Chile

Schedule:

Start time: October 9, 2024, 10:00 UTC

End time: October 9, 2024, 14:00 UTC

Planned downtime:

No impact expected (see below for details)

Reason for this maintenance:

We will be performing firmware updates on our routers to improve quality and ensure long-term reliability.

Expected impact:

No impact expected but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Switch Firmware Upgrade – October 21, 2024

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for October 21, 2024.

Location:

Hong Kong, Hong Kong

Schedule:

Start time: October 21, 2024, 22:00 UTC

End time: October 22, 2024, 01:00 UTC

Planned downtime:

approximately 30 minutes downtime expected (see below for details)

Reason for this maintenance:

In order to maintain the quality and reliability of our network, we will be upgrading the firmware of server-facing switches.

Expected impact:

A full outage of 30 minutes is expected during reboot of the virtual chassis.

[Network Maintenance] São Paulo Router Upgrade - November 6, 2024

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for November 6, 2024.

Location: São Paulo, Brazil

Schedule: Start date/time of maintenance: November 6, 2024, 9:00 UTC End date/time of maintenance: November 6, 2024, 15:00 UTC Planned impact: Reduced network redundancy (see below for details)

Reason for this maintenance: In order to maintain the quality and reliability of our network, we will be upgrading the firmware of our routers.

Expected impact: Loss of network redundancy and increased latency is expected for part of the duration of the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Thursday 1st, August 2024

Backbone link between our Dallas and Chicago data centers down

At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Dallas and Chicago data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Wednesday 31st, July 2024

    CA: Montreal nlams1-rt001i PFE shutdown

    we have a PFE shutdown (4x100GE port group on a router with 24x100GE ports) that requires us to restart a 12x100GE linecard to recover.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our team has found and fixed the cause of this issue. We will keep monitoring the situation.

    • GB: London Backbone link between our London and Newark data centers down

    At this moment, we are experiencing problems with: Backbone link between our London and Newark data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Newark data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • ES: Madrid Backbone link between our Madrid and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident was a duplicate.

    • CA: Montreal Backbone link between our Montreal and Amsterdam data centers down

    At this moment, we are experiencing problems with: Backbone link between our Montreal and Amsterdam data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Montreal and Amsterdam data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Tuesday 30th, July 2024

    NL: Rotterdam [System Malfunction ] Rotterdam – Cooling System Malfunction

    We would like to notify you of an ongoing cooling system malfunction on 1 of the heat pumps that is affecting services in our Rotterdam datacenter. We are in close contact with the vendor, ETR is not yet known.

    Location: Rotterdam, The Netherlands

    Affected component: Cooling systems, temperatures are expected to fluctuate.

    Support: Our support department will be open during the malfunction. More details about how you can contact our support can be found here: https://i3d.net/support/

  • This malfunction has been resolved.

    • FR: Paris Backbone link between our Paris and Madrid data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Madrid data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Madrid data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Monday 29th, July 2024

    RO: Bucharest Backbone link between our Kyiv and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • SG: Singapore Backbone link between our Saint Denis and Singapore data centers down

    At this moment, we are experiencing problems with: Backbone link between our Saint Denis and Singapore data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Saint Denis and Singapore data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Link was affected due to fiber cut in OLO and they are in the process of getting it repaired.

    • DE: Frankfurt Backbone link between our Frankfurt and Paris data centers down

    At this moment, we are experiencing problems with: Backbone link between our Frankfurt and Paris data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Frankfurt and Paris data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Investigation has finally been completed and confirmed this is the result of a fiber issue. They are now working on isolating the issue's location.

    • IT: Milan Backbone link between our Madrid and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Vendor is wrapping up restoration works. We will receive the RFO soon.

    • Sunday 28th, July 2024

    IN: Mumbai Backbone link between our Mumbai and Singapore data centers down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Singapore data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Singapore data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Backbone link between our London and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our London and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The outage was caused by a short equipment flap.

  • Services has been restored but have not heard back of a hands off confirmation yet. We will monitor this link till we get confirmation.

    • Saturday 27th, July 2024

    No incidents reported

    Friday 26th, July 2024

    Backbone link between our Warsaw and Moscow data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs have been completed and services has remained stable since.

  • There was a accident that caused a fiber cut and technicians are in the process of repair.