Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Emergency Power Maintenance] Rotterdam Generator on-load test March 11, 2025

Dear Client,

We would like to notify you of upcoming emergency power maintenance activities that will affect services in our Rotterdam datacenter. During this maintenance we will be testing the emergency repair works to verify that the repair works are sufficient for the on-load environment.

Location: Rotterdam, Netherlands

Schedule: Start time: March 11, 2025, 5:00 UTC End time: March 11, 2025, 15:30 UTC Planned impact: Loss of redundancy (see below for details)

Reason for this maintenance: We have performed emergency repair works. During this maintenance these repairs will be tested under full load to ensure the repairs are sufficient for the on-load environment.

Expected impact: There will be no impact on the B-feed, also the power generators will be running in parallel to the grid. No operational impact is expected during this maintenance.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

Past Incidents

Tuesday 6th, August 2024

UA: Kyiv Backbone link between our Kyiv and Bucharest data centers down

At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • IT: Milan Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Monday 5th, August 2024

    No incidents reported

    Sunday 4th, August 2024

    US: Dallas Outage in Dallas datacenter

    **At this moment we are experiencing problems with: Several devices in our Dallas datacenter

    **The cause of the incident is currently: Under investigation

    **We have taken the following actions to resolve the incident: We contacted the on site team to investigate.

    **Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The remote team has fixed the issues. We will keep monitoring the situation.

    • Saturday 3rd, August 2024

    No incidents reported

    Friday 2nd, August 2024

    UAE: Fujairah Backbone link between our Dubai and Fujairah data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Fujairah data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Fujairah data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance is complete and services has remained stable.

  • This is the result of a maintenance, we will keep watch of this link.

    • Thursday 1st, August 2024

    Backbone link between our Dallas and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dallas and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Wednesday 31st, July 2024

    CA: Montreal nlams1-rt001i PFE shutdown

    we have a PFE shutdown (4x100GE port group on a router with 24x100GE ports) that requires us to restart a 12x100GE linecard to recover.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our team has found and fixed the cause of this issue. We will keep monitoring the situation.

    • GB: London Backbone link between our London and Newark data centers down

    At this moment, we are experiencing problems with: Backbone link between our London and Newark data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Newark data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • ES: Madrid Backbone link between our Madrid and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident was a duplicate.

    • CA: Montreal Backbone link between our Montreal and Amsterdam data centers down

    At this moment, we are experiencing problems with: Backbone link between our Montreal and Amsterdam data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Montreal and Amsterdam data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Tuesday 30th, July 2024

    NL: Rotterdam [System Malfunction ] Rotterdam – Cooling System Malfunction

    We would like to notify you of an ongoing cooling system malfunction on 1 of the heat pumps that is affecting services in our Rotterdam datacenter. We are in close contact with the vendor, ETR is not yet known.

    Location: Rotterdam, The Netherlands

    Affected component: Cooling systems, temperatures are expected to fluctuate.

    Support: Our support department will be open during the malfunction. More details about how you can contact our support can be found here: https://i3d.net/support/

  • This malfunction has been resolved.

    • FR: Paris Backbone link between our Paris and Madrid data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Madrid data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Madrid data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.