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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Vendor Power Maintenance] Vendor Maintenance - Sydney – July 14-20, 2025

We would like to notify you of upcoming emergency vendor maintenance activities that will affect services in our Sydney datacenter. The emergency vendor maintenance has been scheduled to start on July 14, 2025 and finish on July 20, 2025.

Location: Sydney, Australia

Schedule: Start time: July 14, 2025, 21:00 UTC End time: July 20, 2025, 08:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance:

The vendor is implementing improvements to the datacenter power delivery, requiring both the A- and B-feeds to be temporarily disconnected.

Expected impact: Full downtime / reduced redundancy.

During this emergency vendor power maintenance, our vendor will disconnect either the A- or B-feeds during daily maintenance windows from 21:00 - 08:00 UTC on July 14 until July 20.

If your server is connected redundantly this means one of the connected PSUs will be disconnected during these windows (reduced redundancy).

If your server is connected to a single power feed, this means full downtime for the duration of the maintenance works.

[Cooling Maintenance] Rotterdam – Data Center Air Supply Temperature Change – July 21, 2025

We would like to inform you of an upcoming cooling maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for July 22nd, 2025.

Location:

Rotterdam, The Netherlands

Schedule:

Start Time: July 21, 2025, 06:00 UTC

End Time: August 21, 2025, 18:00 UTC

Planned downtime:

No downtime is expected

Reason for this maintenance:

As part of our ongoing commitment to energy efficiency and environmental responsibility we will begin increasing the air supply temperature in our server rooms from 22°C to 24°C. This adjustment is being made to improve the overall energy efficiency of our facility, to ensure we continue complying with European regulatory guidelines and to reduce the load on our cooling systems.

Expected downtime/impact:

No downtime is expected.

[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

Past Incidents

Saturday 10th, August 2024

Backbone link between our Bucharest and Milan data centers down

At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Fiber was damaged due to bridge construction work. Technicians arrived and repaired the damage which restored all services.

    • Backbone link between our Milan and Madrid data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Madrid data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Madrid data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Backbone link between our London and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our London and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was the result of a planed activity that affected the seacom link. We will continue to monitor this until this planned activity is complete.

    • CA: Montreal Backbone link between our Toronto and Montreal data centers down

    At this moment, we are experiencing problems with: Backbone link between our Toronto and Montreal data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Toronto and Montreal data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • There was vandalism that resulted in a fiber cut for this link. Repairs are completed and services has been restored.

    • CA: Toronto Backbone link between our Newark and Toronto data centers down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Toronto data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Toronto data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor confirmed a major fiber cut where loose power cables caused a hazard. After the hazard was cleared, repairs has gone underway and completed with services being restored.

    • Friday 9th, August 2024

    US: Ashburn Backbone link between our Ashburn and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor performed maintenance on the circuit.

    • US: Atlanta Backbone link between our Ashburn and Atlanta data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Atlanta data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Atlanta data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance have been completed.

  • This was the result of a maintenance by a third party with our vendor. We will monitor till it is complete.

    • Thursday 8th, August 2024

    NL: Heerlen Backbone link between our Heerlen and Frankfurt data centers down

    At this moment, we are experiencing problems with: Backbone link between our Heerlen and Frankfurt data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Heerlen and Frankfurt data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • There was a cable damage that was done by a third party. Technicians have repaired the damage that was done to the cable and services were restored.

    • Wednesday 7th, August 2024

    SA: Johannesburg Backbone link between our London and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our London and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our London and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services has remained stable for 24 hours and will be setting this as fixed.

  • Services has been restored but haven't received confirmation for a hands off.

    • US: Chicago Backbone link between our Ashburn and Chicago data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Chicago data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Chicago data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • PL: Warsaw Backbone link between our Warsaw and Moscow data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • US: Ashburn Backbone link between our Ashburn and Atlanta data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Atlanta data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Atlanta data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Tuesday 6th, August 2024

    UA: Kyiv Backbone link between our Kyiv and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • IT: Milan Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • Monday 5th, August 2024

    No incidents reported

    Sunday 4th, August 2024

    US: Dallas Outage in Dallas datacenter

    **At this moment we are experiencing problems with: Several devices in our Dallas datacenter

    **The cause of the incident is currently: Under investigation

    **We have taken the following actions to resolve the incident: We contacted the on site team to investigate.

    **Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The remote team has fixed the issues. We will keep monitoring the situation.