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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Monday 14th, October 2024

Access to the ONE Platform is currently unavailable

At this moment customers cannot logon to the ONE portal located at one.i3d.net. Our developers are aware of the problem and are currently working on resolving the issue.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Maintenance
    [Network Maintenance] Santiago Router Upgrade - October 9

    We would like to notify you of upcoming network maintenance activities that will affect services in our Santiago datacenter. The network maintenance has been scheduled for October 9, 2024. 

    Location: Santiago, Chile

    Schedule:

    Start time: October 9, 2024, 10:00 UTC

    End time: October 9, 2024, 14:00 UTC

    Planned downtime:

    No impact expected (see below for details)

    Reason for this maintenance:

    We will be performing firmware updates on our routers to improve quality and ensure long-term reliability.

    Expected impact:

    No impact expected but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

    [Network Maintenance] Hong Kong – Switch Firmware Upgrade – October 21, 2024

    We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for October 21, 2024.

    Location:

    Hong Kong, Hong Kong

    Schedule:

    Start time: October 21, 2024, 22:00 UTC

    End time: October 22, 2024, 01:00 UTC

    Planned downtime:

    approximately 30 minutes downtime expected (see below for details)

    Reason for this maintenance:

    In order to maintain the quality and reliability of our network, we will be upgrading the firmware of server-facing switches.

    Expected impact:

    A full outage of 30 minutes is expected during reboot of the virtual chassis.

    [Emergency Network Maintenance] Rotterdam Switch Reboot - October 24, 2024

    We would like to inform you of an upcoming Type of maintenance being performed in our Location datacenter. This maintenance is scheduled for Thursday, October 24, 2024.

    Location:

    Zuid-Holland, Rotterdam - the Netherlands (Smartdc)

    Schedule:

    Start Time: October 24, 2024, 18:00 UTC

    End Time: October 24, 2024, 20:00 UTC

    Planned downtime:

    During the switch reboot, the facility's access control devices will lose connectivity without impeding site security or access for existing customers. Our personnel will be present to monitor the maintenance and ensure all affected services are recovered after the reboot.

    Reason for this maintenance:

    We will be rebooting one of our switches to prevent a possible failure in the future.

    Expected downtime/impact:

    Up to 20 minutes downtime expected

    [Vendor Power Maintenance] Los Angeles– Vendor Power Maintenance – October 25, 2024

    We would like to inform you of an upcoming Type of maintenance being performed in our Los Angeles datacenter. This maintenance is scheduled for Friday, October 25, 2024.

    Location:

    California, Los Angeles - United States

    Schedule:

    Start Time: October 25, 2024, 04:00 UTC

    End Time: October 26, 2024, 04:00 UTC

    Planned downtime:

    Approximately 24 hours downtime expected

    Reason for this maintenance:

    Our vendor will be replacing the Static Transfer Switch (STS) equipment due to end of life.

    Expected downtime/impact:

    A full outage of power for 24 hours maximum is expected. Once the new STS is operational, all affected customer loads will be restored by the vendor.

    Past Incidents

    Saturday 24th, August 2024

    No incidents reported

    Friday 23rd, August 2024

    RO: Bucharest Backbone link between our Bucharest and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services has been restored after attempts of re-aligning equipment.

  • Our vendor has identified the incident and is working on resolving it.

    • Backbone link between our Warsaw and Moscow data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was the result of a fiber cut and the issue has been resolved after repairs have been completed.

    • Thursday 22nd, August 2024

    UA: Kyiv Backbone link between our Bucharest and Kyiv data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We received the hands off from the vendor and services has remained stable since.

  • Link is now working, but we have yet to receive the hands-off from our vendor. We will monitor the link.

    • US: Ashburn Backbone link between our Ashburn and Atlanta data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Atlanta data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Atlanta data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • NL: Rotterdam Possible route leak

    At this moment, we are experiencing problems with: Several of our subnets.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently investigating the root cause of this network incident.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident, several of our subnets are currently inaccessible.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Everything is still stable. We remain in contact with the transit provider where the leaks originated from until we have received a clear root cause on this incident.

  • We see all connectivity has returned back to normal. We will continue watching our network health and will update here in case any changes are visible.

    • JP: Tokyo Backbone link between our Tokyo and Hong Kong data centers down

    At this moment, we are experiencing problems with: Backbone link between our Tokyo and Hong Kong data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Tokyo and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • US: Ashburn Backbone link between our Ashburn and Newark data centers down

    At this moment, we are experiencing problems with: Backbone link between our Ashburn and Newark data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Ashburn and Newark data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Service have been restored.

  • Fiber team has discovered rodent chew damage on the cable and are in the process of repairing it.

    • Wednesday 21st, August 2024

    RO: Bucharest Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was the result of a fiber issue that was discovered by the vendor. Technicians fixed the fault and services were restored.

    • Backbone link between our Kyiv and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our partner has found and repaired the fiber cut. We will keep monitoring the situation.

  • Fiber damage was confirmed and teams were sent to repair the damage.

    • Tuesday 20th, August 2024

    NL: Heerlen Backbone link between our Heerlen and Frankfurt datacenters down.

    At this moment we are experiencing problems with: Backbone link between our Heerlen and Frankfurt datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between Heerlen and Frankfurt, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

    • UA: Kyiv Backbone link between our Bucharest and Kyiv data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bucharest and Kyiv data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bucharest and Kyiv data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    FR: Paris Backbone link between our Paris and Madrid data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Madrid data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Madrid data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Monday 19th, August 2024

    PL: Warsaw Backbone link between our Warsaw and Moscow data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    NL: Amsterdam Backbone link between our Amsterdam and Oslo data centers down

    At this moment, we are experiencing problems with: Backbone link between our Amsterdam and Oslo data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Oslo data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Vendor discovered degradations and have notified technicians for further investigation.

    • Sunday 18th, August 2024

    ES: Madrid Backbone link between our Paris and Madrid data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Madrid data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Madrid data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs are completed and services has been restored.

  • Vendor discovered a fiber breakage and have notified technicians to the breakage for repair.

    • PL: Warsaw Backbone link between our Warsaw and Moscow data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our partner has found and fixed the broken fiber. We will keep monitoring the situation.

    • Saturday 17th, August 2024

    JP: Tokyo Backbone link between our Tokyo and Shanghai data centers down

    At this moment, we are experiencing problems with: Backbone link between our Tokyo and Shanghai data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Tokyo and Shanghai data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Vendor reported back that issue was a result of a submarine cable fault and are in the process of determining the next action to take.

    • Backbone link between our Saint-Denis and Dubai data centers down

    At this moment, we are experiencing problems with: Backbone link between our Saint-Denis and Dubai data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Saint-Denis and Dubai data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is up and stable again. We keep monitoring the situation.

    • UA: Kyiv Backbone link between our Kyiv and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Kyiv and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kyiv and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our partner has reconnected the broken fiber. We will keep monitoring the situation.

  • The fire has been extinguished and restoration has been completed afterwards where we see services restored.