Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Website

General i3D.net systems

Core systems

Products

Datacenters

AR: Buenos Aires

Operational

AT: Vienna

Operational

AU: Sydney

Operational

BR: São Paulo

Performance Issues

CA: Montreal

Performance Issues

CA: Toronto

Operational

CH: Zürich

Operational

CL: Santiago

Operational

DE: Frankfurt

Operational

DK: Copenhagen

Operational

ES: Madrid

Operational

FR: Paris

Operational

GB: London

Operational

HK: Hong Kong

Operational

HU: Budapest

Operational

IN: Mumbai

Performance Issues

IT: Milan

Operational

JP: Tokyo

Operational

NL: Amsterdam

Operational

NL: Heerlen

Operational

NL: Rotterdam

Operational

NO: Oslo

Operational

PL: Warsaw

Operational

RO: Bucharest

Performance Issues

SA: Johannesburg

Performance Issues

SE: Stockholm

Operational

SG: Singapore

Operational

UA: Kyiv

Operational

UAE: Dubai

Operational

UAE: Fujairah

Operational

US: Atlanta

Performance Issues

US: Ashburn

Performance Issues

US: Chicago

Operational

US: Dallas

Operational

US: Los Angeles

Performance Issues

US: Newark

Operational

US: Santa Clara

Operational

US: Seattle

Operational

Maintenance

[Maintenance] 2025 Rotterdam Q3 quarterly on-load tests

Dear customer,

In the below overview you will find the date and time of our planned on-load tests in our  Smartdc Rotterdam datacenter for Q3 2025:

Location: Rotterdam, The Netherlands

On-load test Q3: Startdatum: 5 August 2025, 06:00 UTC Einddatum: 5 August 2025, 08:00 UTC

Expected downtime: None expected

Impact:  No impact expected

Reason for these maintenances: These on-load tests are routine and meant to test the back-up power systems of our Rotterdam facility. This is to ensure that everything remains fully operational in the event of a power outage in the facility.

Support: Our support department will be open during the maintenances. More details about how you can contact our support can be found on https://i3d.net/support/

Past Incidents

Friday 3rd, January 2025

No incidents reported

Thursday 2nd, January 2025

No incidents reported

Wednesday 1st, January 2025

No incidents reported

Tuesday 31st, December 2024

Backbone link between our Toronto and Ashburn data centers down

At this moment, we are experiencing problems with: Backbone link between our Toronto and Ashburn data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Toronto and Ashburn data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Monday 30th, December 2024

No incidents reported

Sunday 29th, December 2024

No incidents reported

Saturday 28th, December 2024

US: Ashburn Backbone link between our Ashburn and Atlanta data centers down

At this moment, we are experiencing problems with: Backbone link between our Ashburn and Atlanta data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Ashburn and Atlanta data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.