Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
All times used on this page will be in the UTC timezone.
You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.
Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.
We are also available 24/7 by phone on the following phone numbers:
+31 (0)10 890 00 70
1-800-482-6910
Dear client,
We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenters. The network maintenance has been scheduled for April 15, 2025.
Location:
São Paulo, Brazil
Schedule:
Start time: April 15, 2025, 10:00 UTC
End time: April 15, 2025, 12:00 UTC
Planned downtime: No expected impact (see below for details)
Reason for this maintenance:
We are implementing Anti-DDoS enhancements to our network to ensure even better protection against future DDoS events.
Expected downtime/impact:
Extensive testing has shown no impact. Although no impact is expected, we still have taken multiple steps to ensure minimal impact;
The maintenance window is carefully selected so it takes place in a “low-peak” timeframe to ensure minimal impact and optimal monitoring capabilities.
The implementation is separated in multiple phases to ensure minimal impact. Also including time for monitoring and the possibility to roll back the changes if the situation requires it.
There will be extensive monitoring during and after the implementation to verify no impact on legitimate traffic.
In the case of unexpected impact, we have a rollback scenario in-place to ensure a quick recovery of the last working state.
Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
Dear client,
We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for April 8, 2025.
Location: Montreuil, France
Schedule:
Start time: April 8, 2025, 02:00 UTC
End time: April 8, 2025, 05:00 UTC
Planned downtime: Loss of redundancy (see below for details)
Reason for this maintenance: We will be performing an upgrade on one of our DWDM chassis to prevent a loss of communication between the equipment.
Expected downtime/impact: There will be reduced redundancy during the maintenance window. The chassis in frmtl1 will be updated one at a time, each having a one-hour window with 2 reboots per window.
We would like to notify you of upcoming maintenance activities that will affect services in our Rotterdam datacenter. The heat pump maintenance has been scheduled for April 16, 2025.
Location:
Rotterdam, The Netherlands
Schedule:
Start time: April 16, 2025, 07:00 UTC
End time: April 16, 2025, 16:00 UTC
Planned downtime: No downtime expected (see below for details)
Reason for this maintenance:
Preventative maintenance on the heat pumps of the cooling system must be carried out to maintain its continued operation.
Expected downtime/impact:
No impact is expected.