Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] S22 PDU maintenance – Rotterdam – June 24, 2025

We would like to notify you of upcoming power maintenance activities that will affect suite (S22) in our Rotterdam datacenter. The power maintenance has been scheduled for June 24, 2025.

Location:
Rotterdam, The Netherlands

Schedule:
Start time: June 24, 2025, 05:00 UTC
End time: June 24, 2025, 15:00 UTC
Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance:
This maintenance has to be carried out on the B-feed equipment of suite 22, to ensure system reliability and consistent performance.

Expected impact:
Redundancy of power, no impact is expected as the load will be powered by the grid during maintenance.

Servers connected to both A- and B-feed power distribution units may generate power supply alerts during the maintenance window.

[Power Maintenance] S23 PDU maintenance – Rotterdam – June 25, 2025

We would like to notify you of upcoming power maintenance activities that will affect suite (S23) in our Rotterdam datacenter. The power maintenance has been scheduled for June 25, 2025.

Location:
Rotterdam, The Netherlands

Schedule:
Start time: June 25, 2025, 05:00 UTC
End time: June 25, 2025, 15:00 UTC
Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance:
This maintenance has to be carried out on the B-feed equipment of suite 23, to ensure system reliability and consistent performance.

Expected impact:
Redundancy of power, no impact is expected as the load will be powered by the grid during maintenance.

Servers connected to both A- and B-feed power distribution units may generate power supply alerts during the maintenance window.

Past Incidents

Tuesday 17th, June 2025

No incidents reported

Monday 16th, June 2025

No incidents reported

Sunday 15th, June 2025

No incidents reported

Saturday 14th, June 2025

No incidents reported

Friday 13th, June 2025

Backbone link between our Dallas and Chicago data centers down

At this moment, we are experiencing problems with: Backbone link between our Dallas and Chicago data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Dallas and Chicago data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Backbone link between our Los Angeles and Tokyo data centers down

At this moment, we are experiencing problems with: Backbone link between our Los Angeles and Tokyo data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Los Angeles and Tokyo data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Thursday 12th, June 2025

Website i3D.net i3D.net website inaccessible

We are currently experiencing issues affecting the i3D.net website. At this moment, the situation does not impact any customer-facing services or systems. All core functionalities remain operational. The issue is being monitored closely to ensure continued stability.

  • Our website is back online and stable

    • IT: Milan Backbone link between our Bulgaria and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Bulgaria and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Bulgaria and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link is back up we will keep watching this to ensure the link stays stable

    • Wednesday 11th, June 2025

    SE: Stockholm Backbone link between our Warsaw and Stockholm data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Stockholm data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Stockholm data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.