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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Switch Software Configuration Change - Los Angeles - December 10 & 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Los Angeles datacenter. The network maintenance has been scheduled to start on December 10, 2025 and finish on December 11, 2025.

Location: Los Angeles, America

Schedule: Window 1: Start time: December 10, 2025, 08:00 UTC End time: December 10, 2025, 12:00 UTC

Window 2: Start time: December 11, 2025, 08:00 UTC End time: December 11, 2025, 12:00 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance: The maintenance is required in preparation for an upgrade to a new switch firmware. This will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Minor Impact: While no major impact is expected, there may be brief and sporadic traffic loss during the initial and final stages of the maintenance.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Router Software Update - Montreuil - December 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.

Location: Montreuil, France

Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Past Incidents

Sunday 23rd, November 2025

Backbone link between our Milan and Zurich data centers down

At this moment, we are experiencing problems with: Backbone link between our Milan and Zurich data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Milan and Zurich data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link is online and stable for a while now

  • Saturday 22nd, November 2025

    No incidents reported

    Friday 21st, November 2025

    No incidents reported

    Thursday 20th, November 2025

    No incidents reported

    Wednesday 19th, November 2025

    No incidents reported

    Tuesday 18th, November 2025

    No incidents reported

    Monday 17th, November 2025

    No incidents reported

    Sunday 16th, November 2025

    ES: Madrid Backbone link between our Madrid and Johannesburg data centers down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This link is online and stable for a while now