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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] São Paulo – Anti-DDoS enhancement implementation – April 15, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenters. The network maintenance has been scheduled for April 15, 2025.

Location:
São Paulo, Brazil

Schedule:
Start time: April 15, 2025, 10:00 UTC
End time: April 15, 2025, 12:00 UTC

Planned downtime: No expected impact (see below for details)

Reason for this maintenance:
We are implementing Anti-DDoS enhancements to our network to ensure even better protection against future DDoS events.

Expected downtime/impact:
Extensive testing has shown no impact. Although no impact is expected, we still have taken multiple steps to ensure minimal impact;

The maintenance window is carefully selected so it takes place in a “low-peak” timeframe to ensure minimal impact and optimal monitoring capabilities.

The implementation is separated in multiple phases to ensure minimal impact. Also including time for monitoring and the possibility to roll back the changes if the situation requires it.

There will be extensive monitoring during and after the implementation to verify no impact on legitimate traffic.

In the case of unexpected impact, we have a rollback scenario in-place to ensure a quick recovery of the last working state.

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Montreuil – Upgrade Optical Equipment – April 8, 2025

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for April 8, 2025.

Location: Montreuil, France

Schedule:

Start time: April 8, 2025, 02:00 UTC

End time: April 8, 2025, 05:00 UTC

Planned downtime: Loss of redundancy (see below for details)

Reason for this maintenance: We will be performing an upgrade on one of our DWDM chassis to prevent a loss of communication between the equipment.

Expected downtime/impact: There will be reduced redundancy during the maintenance window. The chassis in frmtl1 will be updated one at a time, each having a one-hour window with 2 reboots per window.

[Facility Maintenance] Rotterdam - Heat Pump Maintenance – April 16, 2025

We would like to notify you of upcoming maintenance activities that will affect services in our Rotterdam datacenter. The heat pump maintenance has been scheduled for April 16, 2025.

Location:
Rotterdam, The Netherlands

Schedule:
Start time: April 16, 2025, 07:00 UTC
End time: April 16, 2025, 16:00 UTC
Planned downtime: No downtime expected (see below for details)

Reason for this maintenance:
Preventative maintenance on the heat pumps of the cooling system must be carried out to maintain its continued operation.

Expected downtime/impact:
No impact is expected.

Past Incidents

Wednesday 2nd, April 2025

No incidents reported

Tuesday 1st, April 2025

RO: Bucharest Backbone link between our Milan and Bucharest data centers down

At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

US: Dallas Backbone link between our Dallas and Los Angeles data centers down

At this moment, we are experiencing problems with: Backbone link between our Dallas and Los Angeles data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Dallas and Los Angeles data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Monday 31st, March 2025

No incidents reported

Sunday 30th, March 2025

NL: Rotterdam Backbone link between our Rotterdam and Amsterdam data centers down

At this moment, we are experiencing problems with: Backbone link between our Rotterdam and Amsterdam data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Rotterdam and Amsterdam data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link was down due to a maintenance.

  • Saturday 29th, March 2025

    No incidents reported

    Friday 28th, March 2025

    Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link has been decommissioned.

  • Thursday 27th, March 2025

    No incidents reported