Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Water Cooling Pump Maintenance - Rotterdam – May 4, 2026

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The water cooling pump maintenance has been scheduled for May 4, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: May 4, 2026, 07:00 UTC End time: May 4, 2026, 15:30 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: Our vendor will be performing a maintenance on the water pumps in our Rotterdam datacenter.

Expected impact: No Impact: No impact is expected, as maintenance activities will be performed on each water pump individually, with the team waiting for each pump to return to operation before proceeding to the next.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Generator On-load Test - Rotterdam – May 5, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for May 5, 2026

Location: Rotterdam, The Netherlands

Original window: Start time: May 5, 2026, 06:00 UTC End time: May 5, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo an on-load test run.

Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems. Customers in the datacenter at the time of the maintenance can hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 12th, February 2020

No incidents reported

Tuesday 11th, February 2020

Web07 issues

At this moment we are experiencing problems with: Webhosting on our Web07 server.

The cause of the incident is currently: unknown

We have taken the following actions to resolve the incident: Under investigation.

Estimated time of repair: Unknown

Impact: Customers are currently unable to reach their webhosting located on the web07 server

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates.

  • After a reboot of the physical host web07 is reachable again.

    • Monday 10th, February 2020

    No incidents reported

    Sunday 9th, February 2020

    No incidents reported

    Saturday 8th, February 2020

    NL: Rotterdam i3D.net - Network-related issues (i3D.net Website, Suite 2, 6 and 20)

    Maintenance complete.

  • Problems surrounding the i3D.net website and network-related issues in Suite 2, 6 and 20 have been resolved.

  • -=-=-=-=-=-=

    Through this way we want to notify you of upcoming emergency maintenance on the 11th of February in our Smartdc Rotterdam datacenter.

    Location: Rotterdam, Netherlands

    Date and time: 11th of February, between 04:00 and 05:30 UTC (05:00 - 06:30 local time)

    Expected downtime: 0 minutes / No impact is expected during this emergency maintenance, but if we do encounter trouble we will revert to the current situation and schedule a different emergency maintenance window at a later date.

    Reason for maintenance: We will be performing emergency maintenance to reactivate the redundancy of the aggregation switching infrastructure for Suite 20. We have found the likely culprit of the incidents that occurred on Saturday.

    Support: Our support department will be avaiable during the maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/contact

  • 17.00 UTC: Earlier this morning one of the nodes in our Suite 20 aggregation fabric crashed, reducing our capacity in that suite to a N state (it is normally N+1). We tried to recover it a few times using different methods, which did not work and caused unexpected service impact. This led us to believe it could be a hardware issue, and we attempted to replace the misbehaving node with a spare: unfortunately this did not help. Right now we are running with N capacity, and JTAC is investigating the root cause in more detail on the basis of a Priority 1 case.

    • Friday 7th, February 2020

    No incidents reported

    Thursday 6th, February 2020

    No incidents reported