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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Announcement] Festival at Van Nelle - MCOM-444

Dear Valued Customers,

We would like to inform you of a festival on the Van Nelle terrain close to Smartdc that will be taking place from August 29th until August 30th 2026. Due to preparations for this event, the premises will have limited access starting Monday, August 24th. Considering this, we wish to notify you of potential inconveniences related to parking due to the increased traffic and logistical arrangements. Customers can use P6 as the entrance to the Van Nelle grounds.

Access to Datacenter: During the festival, access to the site is only possible in coordination with LiveOps. LiveOps will provide an access pass containing the customer's name and company details. If you wish to visit the datacenter on this date, please raise a ticket with our LiveOps team. Should an unforeseen/urgent visit during the day be needed please call i3D.net - Managed private cloud & global network at +31 (0)10 890 00 70.

Security Measures: We would like to take this opportunity to reassure you that as always, the data housed in our datacenter will be protected by our security measures. The security of your data is our utmost priority, and we have taken all necessary steps to ensure its protection.

We appreciate your understanding and cooperation during this festive occasion. Should you have any questions or require further information, please do not hesitate to contact our support team.

Thank you for your continued trust and support.

Best regards,

Smartdc Customer Support Team

[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 2, 2026 - MCOM-436

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for September 2, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: September 2, 2026, 05:00 UTC End time: September 3, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our cooling units.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Cooling Maintenance] Cooling Maintenance - Rotterdam – September 7 to October 7, 2026 - MCOM-454

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The maintenance will take place on multiple dates between September 7 and October 7, 2026, as outlined below.

Location: Rotterdam, The Netherlands

Schedule:

Date

Maintenance window

September 7, 2026

05:00–14:00 UTC

September 9, 2026

05:00–14:00 UTC

September 11, 2026

05:00–14:00 UTC

September 14, 2026

05:00–14:00 UTC

September 16, 2026

05:00–14:00 UTC

September 18, 2026

05:00–14:00 UTC

September 23, 2026

05:00–14:00 UTC

September 25, 2026

05:00–14:00 UTC

September 28, 2026

05:00–14:00 UTC

September 30, 2026

05:00–14:00 UTC

October 2, 2026

05:00–14:00 UTC

October 5, 2026

05:00–14:00 UTC

October 7, 2026

05:00–14:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing maintenance on our Stulz cooling units to support continued reliability and stability.

Expected impact: Reduced cooling redundancy: No impact is expected to services, but cooling redundancy will be reduced while the cooling units are being serviced. Minor temperature fluctuations may occur during the maintenance activities.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Aggregation Switch Upgrade - Stockholm - September 8, 2026 - MCOM-456

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Stockholm datacenter. The network maintenance has been scheduled for September 8, 2026.

Location: Stockholm, Sweden

Schedule: Start time: September 8, 2026, 03:00 UTC End time: September 8, 2026, 07:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 6th, March 2020

No incidents reported

Thursday 5th, March 2020

No incidents reported

Wednesday 4th, March 2020

Website i3D.net i3D.net website issues

At this moment we are experiencing problems with: the i3D.net website

The cause of the incident is currently: unknown

We have taken the following actions to resolve the incident: Under investigation.

Estimated time of repair: Unknown

Impact: https://www.i3d.net/ is currently unavailable

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates.

  • The i3D.net website is back online. This incident will be further investigated.

  • The cause of this issue has been located. We are actively working on a fix.

    • Website Smartdc.net Smartdc.net website issues

    At this moment we are experiencing problems with: the Smartdc website

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: Under investigation.

    Estimated time of repair: Unknown

    Impact: https://www.smartdc.net/ is currently unavailable

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates.

  • The Smartdc website is back online. This incident will be further investigated.

  • The cause of this issue has been located. We are actively working on a fix.

    • Tuesday 3rd, March 2020

    No incidents reported

    Monday 2nd, March 2020

    No incidents reported

    Sunday 1st, March 2020

    JP: Tokyo i3D.net - Network issue in Japan: Tokyo

    At this moment we are experiencing problems with: Network equipment

    The cause of the incident is currently: known

    We have taken the following actions to resolve the incident: Our network engineers are currently working on resolving the issue.

    Estimated time of repair: unknown

    Impact: Servers and machines might be hard to reach in one of the racks in Japan, Tokyo.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We've validated that the replacement switch is online and working as intended. The faulty switch has been replaced and the potential issues should be resolved.

  • The cabling work has been completed, we are validating through our monitoring that everything came back as expected so at least in theory there should not be any more impact now.

  • The replacement switch is properly installed in the target rack and the stack has been formed, so we are moving over the server uplinks from the dead switch now.

  • Firmware/config uploads both done, we are proceeding with the installation in the target rack and the relevant physical work.

  • We have proper access to the replacement switch now, and we are continuing our staging process: uploading the correct firmware to match the other units in the stack and also preloading the existing config.

  • Our own engineer is on-site at the Tokyo datacenter now and we are continuing work to get remote serial console access to the replacement switch now that some required components have been brought in.

    • Saturday 29th, February 2020

    No incidents reported