i3D.net - Network issue in Japan: Tokyo Sunday 1st March 2020 - 07:30

At this moment we are experiencing problems with: Network equipment

The cause of the incident is currently: known

We have taken the following actions to resolve the incident: Our network engineers are currently working on resolving the issue.

Estimated time of repair: unknown

Impact: Servers and machines might be hard to reach in one of the racks in Japan, Tokyo.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

We've validated that the replacement switch is online and working as intended. The faulty switch has been replaced and the potential issues should be resolved.

Posted 5 years ago by admin

The cabling work has been completed, we are validating through our monitoring that everything came back as expected so at least in theory there should not be any more impact now.

Posted 5 years ago by admin

The replacement switch is properly installed in the target rack and the stack has been formed, so we are moving over the server uplinks from the dead switch now.

Posted 5 years ago by admin

Firmware/config uploads both done, we are proceeding with the installation in the target rack and the relevant physical work.

Posted 5 years ago by admin

We have proper access to the replacement switch now, and we are continuing our staging process: uploading the correct firmware to match the other units in the stack and also preloading the existing config.

Posted 5 years ago by admin

Our own engineer is on-site at the Tokyo datacenter now and we are continuing work to get remote serial console access to the replacement switch now that some required components have been brought in.

Posted 5 years ago by admin