Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Fire System Maintenance] Fire System Maintenance - Smartdc Rotterdam - May 26, 2026

Dear Client, We would like to notify you of upcoming Fire System maintenance that will take place at Smartdc Rotterdam, May 26 -29, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: May 26, 2026, 07:00 UTC End time: May 29, 2026, 16:00 UTC

Planned impact: No Impact (see below for details)

Reason for this maintenance: Our vendor will be performing preventative annual maintenance work to improve the performance, reliability and integrity of the Fire Suppression System.

Expected impact: No Impact is expected. During this maintenance, the Fire System alarm might go off.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support

Past Incidents

Friday 10th, April 2020

Website i3D.net i3D.net website unavailable

At this moment we are experiencing problems with: the i3D.net website

The cause of the incident is currently: known

We have taken the following actions to resolve the incident: work in progress

Estimated time of repair: unknown

Impact: The i3D.net website is currently not available. Our customer control panel and API are unaffected.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. Our website is fully functional again.

    • Thursday 9th, April 2020

    Ticket system i3D.net Ticketsystem, APIv2, APIv3 and ODP currently unavailable/performance issue's

    At this moment we are experiencing problems with: Ticketsystem and ODP currently unavailable

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently working on a resolution

    Estimated time of repair: Unknown

    Impact: We are currently not available via email. The contact forms on our website and creating a ticket via the customer panels is still available.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates.

  • Services remained stable since our last update.

    • Wednesday 8th, April 2020

    No incidents reported

    Tuesday 7th, April 2020

    No incidents reported

    Monday 6th, April 2020

    No incidents reported

    Sunday 5th, April 2020

    No incidents reported

    Saturday 4th, April 2020

    No incidents reported

    Friday 3rd, April 2020

    UAE: Dubai Connectivity issues Dubai

    Our network team is currently investigating connectivity issues in our Dubai datacenter.

    Services may be partially impacted.

  • This incident has been resolved as of 20:00 UTC.