Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Fire System Maintenance] Fire System Maintenance - Smartdc Rotterdam - May 26, 2026

Dear Client, We would like to notify you of upcoming Fire System maintenance that will take place at Smartdc Rotterdam, May 26 -29, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: May 26, 2026, 07:00 UTC End time: May 29, 2026, 16:00 UTC

Planned impact: No Impact (see below for details)

Reason for this maintenance: Our vendor will be performing preventative annual maintenance work to improve the performance, reliability and integrity of the Fire Suppression System.

Expected impact: No Impact is expected. During this maintenance, the Fire System alarm might go off.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support

Past Incidents

Friday 12th, June 2020

US: Ashburn Backbone incident between Ashburn and Dallas

At this moment we are experiencing problems with: Dark-fiber connection between Ashburn and Dallas

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: We have contacted our vendor to have this incident investigated. Once we know more about the cause of this incident we will post an update.

Estimated end-time: Resolved.

Impact: Customers or end-users with traffic between Ashburn and Dallas might experience heightened latency at this time.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here: https://customer.i3d.net/contact.php

  • The circuit has been repaired and is active again.

  • The fiber cut has been located. Estimated repair time is currently 23:00 UTC.

  • The restoration crew is on-site and is trying to locate the exact location of damage.

  • The restoration crew is on its way to the fiber cut and should be on-site shortly.

    • Thursday 11th, June 2020

    No incidents reported

    Wednesday 10th, June 2020

    No incidents reported

    Tuesday 9th, June 2020

    No incidents reported

    Monday 8th, June 2020

    No incidents reported

    Sunday 7th, June 2020

    No incidents reported

    Saturday 6th, June 2020

    UAE: Dubai Core Switches Error in Dubai

    At this moment we are experiencing problems with: Our core switches in Dubai have encountered errors.

    The cause of the incident is currently: Known.

    We have taken the following actions to resolve the incident: Switches have been rebooted.

    Estimated time of repair: Resolved.

    Impact: Impacted users may have experienced a short loss of service.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.