Backbone incident between Ashburn and Dallas Friday 12th June 2020 - 14:59


At this moment we are experiencing problems with: Dark-fiber connection between Ashburn and Dallas

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: We have contacted our vendor to have this incident investigated. Once we know more about the cause of this incident we will post an update.

Estimated end-time: Resolved.

Impact: Customers or end-users with traffic between Ashburn and Dallas might experience heightened latency at this time.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here: https://customer.i3d.net/contact.php

The circuit has been repaired and is active again.

The fiber cut has been located. Estimated repair time is currently 23:00 UTC.

The restoration crew is on-site and is trying to locate the exact location of damage.

The restoration crew is on its way to the fiber cut and should be on-site shortly.