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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

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We are also available 24/7 by phone on the following phone numbers:

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Maintenance
[Power Maintenance] Generator Maintenance - Rotterdam – March 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Rotterdam datacenter. The generator maintenance has been scheduled for March 3, 2026.

Location:

Rotterdam, The Netherlands

Schedule:

Start time: March 3, 2026, 07:30 UTC

End time: March 3, 2026, 10:30 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance:

To ensure the proper functioning of our power infrastructure of our Rotterdam facility in the event of a power outage, our generators will undergo testing. We will be simulating a real power outage by switching off power to our phase monitoring systems.

Expected impact:

The lighting will briefly blink and there will be a short interruption on B-feed during the switchover to the emergency power. If everything is working correctly we will switch back when possible without extra interruption.

Reduced redundancy: As the generator control systems are switched to maintenance mode during the test run, auxiliary power redundancy is reduced during the maintenance window.

[Infrastructure Maintenance] Cooling Maintenance - Heerlen – March 23, 2026

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Heerlen datacenter. The cooling maintenance has been scheduled for March 23, 2026.

Location:

Heerlen, The Netherlands

Schedule:

Start time: March 23, 2026, 07:00 UTC

End time: March 23, 2026, 16:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for Maintenance:

We will perform preventive maintenance on the cooling systems to ensure continued reliability and safe operation.

Expected Impact: During the maintenance the cooling units will be maintained one by one. Cooling will remain available, but redundancy will be temporarily reduced while the work is carried out.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 26th, June 2020

No incidents reported

Thursday 25th, June 2020

No incidents reported

Wednesday 24th, June 2020

NL: Rotterdam Cooling degraded - Suite 22

At this moment we are experiencing problems with: Suite 22 the cooling is currently degraded. Temperatures measured are higher than normal and the airconditioning is not performing as expected.

The cause of the incident is currently: Known

We have taken the following actions to resolve the incident: The cooling system is adjusted to compensate for the degrated part of the cooling and temperatures are slowly dropping again. Also we have started investigating placing mobile airconditioning as a fall-back if needed.

Estimated time of repair: We are expecting a full repair tomorrow, exact time is unknown at this moment.

Impact: Temperatures might rise of systems located in Suite 22.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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  • The temporally air-conditioning has arrived and is installed. Temperatures are good and stable. We have decided to keep this temporally solution in place until next week. Next week, when outside temperatures are expected to drop, we will perform the maintenance to activate the permanent solution. As there is no more risk we will close the incident.

  • Temperatures are within acceptable levels again. We have confidence this will stay during the night because outside temperatures are lower also. We will monitor the temperature in the comming hours and will update here if any (negative) change is seen.

    The fall-back cooling is ordered for tomorrow and will be used in case this is needed. It's expected that the cooling of Suite 22 will be fully operational again before tomorrow end of business day.

    • Tuesday 23rd, June 2020

    No incidents reported

    Monday 22nd, June 2020

    No incidents reported

    Sunday 21st, June 2020

    No incidents reported

    Saturday 20th, June 2020

    No incidents reported