Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Fire System Maintenance] Fire System Maintenance - Smartdc Rotterdam - May 26, 2026

Dear Client, We would like to notify you of upcoming Fire System maintenance that will take place at Smartdc Rotterdam, May 26 -29, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: May 26, 2026, 07:00 UTC End time: May 29, 2026, 16:00 UTC

Planned impact: No Impact (see below for details)

Reason for this maintenance: Our vendor will be performing preventative annual maintenance work to improve the performance, reliability and integrity of the Fire Suppression System.

Expected impact: No Impact is expected. During this maintenance, the Fire System alarm might go off.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support

Past Incidents

Friday 10th, July 2020

No incidents reported

Thursday 9th, July 2020

No incidents reported

Wednesday 8th, July 2020

US: Dallas IBX Utility Disturbance - Customer Loads Transferred to Generator Power

At this moment we are experiencing problems with: Staff in Dallas reports that the site experienced a loss of utility power and customer loads have transferred to generator power. As of July 8th, 4:22(CDT)/ 9:22pm(UTC), customer loads remain stable.

The cause of the incident is currently: Unknown. Staff are currently investigating. We have been advised an update will be posted if any significant changes to status(currently stable).

We have taken the following actions to resolve the incident: Monitoring situation with IBX staff.

Estimated time of repair: Unknown

Impact: Situation is currently stable

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. All load is running on utility power again.

    • Tuesday 7th, July 2020

    No incidents reported

    Monday 6th, July 2020

    No incidents reported

    Sunday 5th, July 2020

    US: Chicago Backbone link between our Chicago and Newark datacenters

    At this moment we are experiencing problems with: Backbone link between our Chicago and Newark datacenters

    The cause of the incident is currently: Fiber cut caused by installation work for new utility poles.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Some users may experience higher latency when connecting to our Chicago datacenter.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is back up.

  • The fiber cut has been located. The repair crew is expected to get access to the fiber cut to start work on restoring the link at around 21:00 UTC.

    • Saturday 4th, July 2020

    No incidents reported