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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Generator Maintenance - Rotterdam – March 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Rotterdam datacenter. The generator maintenance has been scheduled for March 3, 2026.

Location:

Rotterdam, The Netherlands

Schedule:

Start time: March 3, 2026, 07:30 UTC

End time: March 3, 2026, 10:30 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance:

To ensure the proper functioning of our power infrastructure of our Rotterdam facility in the event of a power outage, our generators will undergo testing. We will be simulating a real power outage by switching off power to our phase monitoring systems.

Expected impact:

The lighting will briefly blink and there will be a short interruption on B-feed during the switchover to the emergency power. If everything is working correctly we will switch back when possible without extra interruption.

Reduced redundancy: As the generator control systems are switched to maintenance mode during the test run, auxiliary power redundancy is reduced during the maintenance window.

[Infrastructure Maintenance] Cooling Maintenance - Heerlen – March 23, 2026

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Heerlen datacenter. The cooling maintenance has been scheduled for March 23, 2026.

Location:

Heerlen, The Netherlands

Schedule:

Start time: March 23, 2026, 07:00 UTC

End time: March 23, 2026, 16:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for Maintenance:

We will perform preventive maintenance on the cooling systems to ensure continued reliability and safe operation.

Expected Impact: During the maintenance the cooling units will be maintained one by one. Cooling will remain available, but redundancy will be temporarily reduced while the work is carried out.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 10th, July 2020

No incidents reported

Thursday 9th, July 2020

No incidents reported

Wednesday 8th, July 2020

US: Dallas IBX Utility Disturbance - Customer Loads Transferred to Generator Power

At this moment we are experiencing problems with: Staff in Dallas reports that the site experienced a loss of utility power and customer loads have transferred to generator power. As of July 8th, 4:22(CDT)/ 9:22pm(UTC), customer loads remain stable.

The cause of the incident is currently: Unknown. Staff are currently investigating. We have been advised an update will be posted if any significant changes to status(currently stable).

We have taken the following actions to resolve the incident: Monitoring situation with IBX staff.

Estimated time of repair: Unknown

Impact: Situation is currently stable

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. All load is running on utility power again.

    • Tuesday 7th, July 2020

    No incidents reported

    Monday 6th, July 2020

    No incidents reported

    Sunday 5th, July 2020

    US: Chicago Backbone link between our Chicago and Newark datacenters

    At this moment we are experiencing problems with: Backbone link between our Chicago and Newark datacenters

    The cause of the incident is currently: Fiber cut caused by installation work for new utility poles.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Some users may experience higher latency when connecting to our Chicago datacenter.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is back up.

  • The fiber cut has been located. The repair crew is expected to get access to the fiber cut to start work on restoring the link at around 21:00 UTC.

    • Saturday 4th, July 2020

    No incidents reported