Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Software Update - Montreuil - December 11, 2025

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Montreuil datacenter. The network maintenance has been scheduled for December 11, 2025.

Location: Montreuil, France

Schedule: Start time: December 11, 2025, 00:00 UTC End time: December 11, 2025, 05:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: Reduced redundancy: There will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Aggregation Switch Software Update - Newark – January 6, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Newark datacenter. The network maintenance has been scheduled for January 6, 2026.

Location: Newark, America

Schedule: Start time: January 6, 2026, 09:00 UTC End time: January 6, 2026, 13:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at a time, there is no impact expected. During this maintenance there will be reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

[Network Maintenance] Aggregation Switch Software Update - Newark – January 7, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Newark datacenter. The network maintenance has been scheduled for January 7, 2026.

Location: Newark, United States

Schedule: Start time: January 7, 2026, 09:00 UTC End time: January 7, 2026, 13:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address difference in configuration behavior in newer software releases. This will prevent potential issues and ensure we can maintain stability.

Expected impact: Reduced Redundancy: As the activity will be executed by one aggregation switch at a time, there is no impact expected. During this maintenance there will be reduced redundancy.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Vendor Cooling Maintenance – Rotterdam – January 19th, 2026

Dear Client,

We would like to notify you of upcoming emergency cooling maintenance activities that will affect services in our Rotterdam datacenter. The emergency cooling maintenance has been scheduled for January 19, 2026 through January 22, 2026.

Location: Rotterdam, Netherlands

Schedule: Start time: January 19, 2026, 7:00 UTC End time: January 22, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our two cooling pumps of both A and B line to ensure continued performance, efficiency, and reliability of the system. We will adjust the start-up procedure so that both pumps start simultaneously

Expected impact: During the maintenance window the redundancy of the cooling system will be reduced

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support You can find maintenance updates and the current situation at i3D.net - Status

Past Incidents

Thursday 6th, August 2020

NL: Rotterdam Rotterdam network

At this moment we are experiencing problems with: One of the router linecards in a core router in Rotterdam had a hardware problem affecting a group of 4x100G ports. Our engineers are in contact with the vendor to replace the affected linecard.

The cause of the incident is currently: known

We have taken the following actions to resolve the incident: The 4x100G ports in question will remain admin-disabled until that hardware replacement is done.

Estimated time of repair: Full repair is unknown at this moment, we disabled the ports, which repaired the traffic flows.

Impact: Because of the linecard hardware problem a traffic drop occured on all traffic handled by these ports.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Update 14:27 UTC We've moved the affected 100G ports to another line-card, we are 100% redundant again

    We can confirm that with disabling the affected ports everything remains stable. Because we have enough overcapacity on our router we are not at risk. We will keep a close eye on the router behaviour coming hours.

    • Control panel i3D.net Control panel login issues

    At this moment we are experiencing problems with: login issues on our control panel

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Our developers are working on resolving this issue.

    Estimated time of repair: 30 minutes

    Impact: It is possible that you will experience problems logging in on customer.i3d.net. The cause has been found and our developers are working on a fix. If you are experiencing this issue we suggest to try a different browser.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved by our developers. If you still experience issues, please get in contact with us.

    • Wednesday 5th, August 2020

    No incidents reported

    Tuesday 4th, August 2020

    No incidents reported

    Monday 3rd, August 2020

    No incidents reported

    Sunday 2nd, August 2020

    No incidents reported

    Saturday 1st, August 2020

    No incidents reported

    Friday 31st, July 2020

    PL: Warsaw Backbone link between our Warsaw and Kiev datacenters

    Update 08:25 UTC: We see the link restored and taking traffic again but we're still awaiting confirmation from our vendor.

    At this moment we are experiencing problems with: Backbone link between our Warsaw and Kiev datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for updates.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident on our backbone link between our Warsaw and Kiev datacenters. Traffic inbetween and around these two points regions may experience increased latency and packet loss.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • While the link has been stable for quite a while already, we just got confirmation from our vendor that this issue is resolved. The cause is an unannounced maintenance by a third-party. Our vendor is working on finding out why this maintenance was not announced to them.

    • US: Ashburn Backbone link between our Ashburn and Rotterdam datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Rotterdam datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for updates.

    Estimated time of repair: Solved

    Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Rotterdam datacenters. Traffic inbetween and around these two points regions may experience increased latency and packet loss.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Thursday 30th, July 2020

    US: Dallas Backbone link between our Los Angeles and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters

    The cause of the incident is currently: unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for updates.

    Estimated time of repair: Resolved

    Impact: Due to the current ongoing incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.