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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Cooling Maintenance] Cooling Maintenance Update - Rotterdam – June 22, 2026

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled for June 22, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 22, 2026, 05:00 UTC End time: July 10, 2026, 14:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: We will be performing a cooling maintenance on our cooling units to continue reliability and stability.

Expected impact:

Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window. There maybe some small temperature fluctuations as the units are being worked on.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Update to original maintenance window:

We would like to notify you of an update to the cooling maintenance activities regarding services in our Rotterdam datacenter originally scheduled for June 22, 2026. There has been an extension on this maintenance window with new dates provided below. The extended maintenance will now be in three stages.

Schedule: Stage 1 Start time: July 28, 2026, 05:00 UTC End time: July 29, 2026, 14:00 UTC

Stage 2 Start time: August 7, 2026, 05:00 UTC End time: August 7, 2026, 14:00 UTC

Stage 3 Start time: August 10, 2026, 05:00 UTC End time: August 13, 2026, 14:00 UTC

Expected impact remains the same.

[Power Maintenance] Generator Maintenance - Heerlen – July 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Heerlen datacenter. The generator maintenance has been scheduled for July 3, 2026.

Location: Heerlen, The Netherlands

Schedule: Start time: July 3, 2026, 05:00 UTC End time: July 3, 2026, 14:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo a power load test. This is only an inspection and no power outages are planned for this activity.

Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Yearly Generator Maintenance - Rotterdam – July 7, 2026

We would like to notify you of upcoming backup generator maintenance activities. This maintenance will not affect services in our Rotterdam datacenter. The maintenance has been scheduled for July 7 until July 17, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: July 7, 2026, 05:00 UTC End time: July 17, 2026, 14:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our backup generators will undergo preventative maintenance.

Expected impact: No Impact: No impact is expected for this maintenance, as regular power systems will not be touched. Customers in the datacenter at the time of the maintenance could hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 25th, September 2020

US: Dallas Backbone link between our Los Angeles and Dallas datacenters

At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

Estimated time of repair: Not available at this time.

Impact: Due to the current ongoing incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The urgent emergency maintenance was successful. Our backbone link is back online.

  • Our vendor has scheduled an urgent emergency maintenance between 12:30 and 16:30 UTC. Once we have confirmation that this resolved the incident, we will post another update.

  • The replacement card is expected to arrive at approximately 14:50 UTC.

  • Field crews have identified a failed card likely as the root cause of this incident and will be replacing the card. No ETA is currently provided.

    • Thursday 24th, September 2020

    NL: Rotterdam Generator incident Smartdc Rotterdam

    Start of maintenance: 06:40 UTC

    End of maintenance: Unknown

    Reason of maintenance: Engine failure of a single power generator

    Expected downtime/impact: None / Generators will be started for testing purposes

    Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The power generator has been repaired and is back on standby.

    • Wednesday 23rd, September 2020

    US: Dallas Backbone link between our Ashburn and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Ongoing

    Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • After monitoring has shown a stable connection for a sustained period we have adjusted the status to fixed.

  • Currently we are slowly seeing traffic again. Since there has not been an official hands off we will keep monitoring and will update with further information when this becomes available.

  • Field crews have identified the damaged fiber and are working on repairs. No ETR at this time.

    • AU: Sydney Transit link offline

    At this moment we are experiencing problems with: One of our transit providers connecting our Sydney datacenter

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Our transit provider is working on resolving this issue

    Estimated time of repair: 90 minutes

    Impact: All our datacenters are connected via multiple transit providers so the datacenter remains online in these situations. End-users of specific ISPs may experience performance issues when trying to reach our Sydney datacenter.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The impact caused by this incident is over, but our vendor is still working on it. Once we receive message that they are completely hands-off we will close this incident.

  • We see a small amount of traffic recovering from this incident. A large chunk is still missing, and we have not received a final update from our transit provider yet. The next update will be posted after full recovery or when our transit provider is hands off.

    • Tuesday 22nd, September 2020

    No incidents reported

    Monday 21st, September 2020

    No incidents reported

    Sunday 20th, September 2020

    No incidents reported

    Saturday 19th, September 2020

    No incidents reported

    Friday 18th, September 2020

    US: Chicago Backbone link between our Santa Clara and Chicago datacenters

    At this moment we are experiencing problems with: Backbone link between our Santa Clara and Chicago datacenters

    The cause of the incident is currently: Our vendor has reported fiber damage along the route.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Ongoing

    Impact: Due to the current ongoing incident on our backbone link between our Santa Clara and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs are now complete and services have been restored.

  • Field crews have identified the damaged fiber and is working on repairs. No ETR at this time.