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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 18th, September 2020

US: Chicago Backbone link between our Santa Clara and Chicago datacenters

At this moment we are experiencing problems with: Backbone link between our Santa Clara and Chicago datacenters

The cause of the incident is currently: Our vendor has reported fiber damage along the route.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

Estimated time of repair: Ongoing

Impact: Due to the current ongoing incident on our backbone link between our Santa Clara and Chicago datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs are now complete and services have been restored.

  • Field crews have identified the damaged fiber and is working on repairs. No ETR at this time.

    • Thursday 17th, September 2020

    US: Ashburn Backbone link between our Ashburn and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

    The cause of the incident is currently: Our vendor has reported a DWDM outage in the DC metro area.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Ongoing

    Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • Traffic is flowing through the link once again, but our vendor has not given us an official hands off.

  • Our vendor reports the damage was caused by construction and crews will have to replace 1500 feet of 864 and 432 ct fiber. We are expecting the repair to take approx 18 hours to complete.

    • Backbone link between our Moscow and Kiev data centers

    At this moment we are experiencing problems with: Backbone link between our Moscow and Kiev data centers

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently investigating the situation and have reached out to our vendor for updates.

    Estimated time of repair: Unknown

    Impact: Due to the current ongoing incident on our backbone link between our Moscow and Kiev datacenters. Traffic inbetween and around these two points regions may experience increased latency and packet loss.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services have been restored and operational.

  • Crews report that emergency repairs have been completed. We are continuing to monitor the incident and link.

  • Crews have identified the issue and are working on repairs. No ETR at this time.

    • Wednesday 16th, September 2020

    No incidents reported

    Tuesday 15th, September 2020

    No incidents reported

    Monday 14th, September 2020

    No incidents reported

    Sunday 13th, September 2020

    No incidents reported

    Saturday 12th, September 2020

    No incidents reported

    Friday 11th, September 2020

    US: Ashburn Backbone link between our Ashburn and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Ongoing

    Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs are now complete and services have been restored.

  • Our vendor has confirmed a fiber cut in Texas and are currently on site working to repair it.

    • US: Ashburn Backbone link between Ashburn and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Ongoing

    Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The backbone link has been restored.