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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Software Maintenance] FlexMetal Backend Maintenance – August 27, 2025

Dear Client,

We would like to notify you of upcoming FlexMetal backend maintenance activities that will affect backend services of our FlexMetal product. The maintenance has been scheduled for August 27, 2025.

Schedule: Start time: August 27, 2025, 09:00 UTC

End time: August 27, 2025, 18:00 UTC

Planned impact: No impact (see below for details)

Reason for this maintenance:

During this maintenance we will be migrating some backend FlexMetal services to a new and improved environment. This change further increases speed, reliability, ease of use and manageability for our engineers, ultimately providing a better FlexMetal service.

Expected impact:

No impact is expected during this maintenance.

All steps taken during this maintenance have been thoroughly tested in non-production environments prior to this announcement. During the maintenance window we will perform the changes step-by-step, separated by tests verifying the performed change as well as availability of the FlexMetal product.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 25th, September 2020

US: Dallas Backbone link between our Los Angeles and Dallas datacenters

At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

Estimated time of repair: Not available at this time.

Impact: Due to the current ongoing incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The urgent emergency maintenance was successful. Our backbone link is back online.

  • Our vendor has scheduled an urgent emergency maintenance between 12:30 and 16:30 UTC. Once we have confirmation that this resolved the incident, we will post another update.

  • The replacement card is expected to arrive at approximately 14:50 UTC.

  • Field crews have identified a failed card likely as the root cause of this incident and will be replacing the card. No ETA is currently provided.

    • Thursday 24th, September 2020

    NL: Rotterdam Generator incident Smartdc Rotterdam

    Start of maintenance: 06:40 UTC

    End of maintenance: Unknown

    Reason of maintenance: Engine failure of a single power generator

    Expected downtime/impact: None / Generators will be started for testing purposes

    Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The power generator has been repaired and is back on standby.

    • Wednesday 23rd, September 2020

    US: Dallas Backbone link between our Ashburn and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Ongoing

    Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • After monitoring has shown a stable connection for a sustained period we have adjusted the status to fixed.

  • Currently we are slowly seeing traffic again. Since there has not been an official hands off we will keep monitoring and will update with further information when this becomes available.

  • Field crews have identified the damaged fiber and are working on repairs. No ETR at this time.

    • AU: Sydney Transit link offline

    At this moment we are experiencing problems with: One of our transit providers connecting our Sydney datacenter

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Our transit provider is working on resolving this issue

    Estimated time of repair: 90 minutes

    Impact: All our datacenters are connected via multiple transit providers so the datacenter remains online in these situations. End-users of specific ISPs may experience performance issues when trying to reach our Sydney datacenter.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The impact caused by this incident is over, but our vendor is still working on it. Once we receive message that they are completely hands-off we will close this incident.

  • We see a small amount of traffic recovering from this incident. A large chunk is still missing, and we have not received a final update from our transit provider yet. The next update will be posted after full recovery or when our transit provider is hands off.

    • Tuesday 22nd, September 2020

    No incidents reported

    Monday 21st, September 2020

    No incidents reported

    Sunday 20th, September 2020

    No incidents reported

    Saturday 19th, September 2020

    No incidents reported

    Friday 18th, September 2020

    US: Chicago Backbone link between our Santa Clara and Chicago datacenters

    At this moment we are experiencing problems with: Backbone link between our Santa Clara and Chicago datacenters

    The cause of the incident is currently: Our vendor has reported fiber damage along the route.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Ongoing

    Impact: Due to the current ongoing incident on our backbone link between our Santa Clara and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repairs are now complete and services have been restored.

  • Field crews have identified the damaged fiber and is working on repairs. No ETR at this time.