Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Busbar Replacement - Rotterdam – March 31, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for March 31, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: March 31, 2026, 05:00 UTC End time: March 31, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address a faulty busbar. This critical replacement will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected but there will be no UPS backup. To ensure there is no impact we will run the generators in sync with the grid.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Router Software Upgrade - Oslo - April 1, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Oslo datacenter. The network maintenance has been scheduled for April 1, 2026.

Location: Oslo, Norway

Schedule: Start time: April 1, 2026, 04:00 UTC End time: April 1, 2026, 07:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: No Impact: No impact is expected for this maintenance, as the traffic will be routed via alternate paths.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[GLAD Maintenance] GLAD Backend Migration - April 20, 2026

Dear Client,

We would like to notify you of upcoming GLAD maintenance activities that will affect services with GLAD. The GLAD maintenance has been scheduled for April 20, 2026.

Schedule: Start time: April 20, 2026, 09:00 UTC End time: April 20, 2026, 14:00 UTC Planned impact: Degradation (see below for details)

Reason for this maintenance: We will be migrating and upgrading our GLAD and Warden backend. This migration is part of our ongoing effort to enhance performance, scalability, and long-term reliability. Migrations and upgrades will be carried subsequently to minimise degradation in service and ensure a seamless transition.

Expected impact: Degradation: Our GLAD API and Warden Armor service will be temporarily unavailable while migrating.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Infrastructure Maintenance] Load Balancer and Database update - Global - April 22, 2026

Dear Client,

We would like to notify you of upcoming infrastructure maintenance activities that will affect services globally. The maintenance has been scheduled for April 22, 2026.

Location: Global

Schedule: Start time: April 22, 2026, 10:00 UTC End time: April 22, 2026, 11:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be performing updates on our database to improve quality and ensure long-term reliability.

Expected impact: Service degradation: During the maintenance all users will be disconnected while the switchover is performed. Calls to the API will briefly fail during the switchover.

Affected services: ONE portal: users will be logged out Smartdc portal: users will be logged out ODP: hostagents connection will be reset API: during the switchover calls will fail

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Power Maintenance] Breaker Maintenance Powerhouse 1 - Rotterdam – April 29

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for April 29, 2026

Location: Rotterdam, The Netherlands Suite 2 A Feed Suite 19 A and A+ Feed Suite 34 A and A+ Feed

Schedule: Start time: April 29, 2026, 08:00 UTC End time: April 29, 2026, 12:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: Mandatory maintenance to ensure the safety, reliability and correct operation of our main power infrastructure.

Expected impact: Reduced redundancy: During the maintenance window, one of the power feeds supplying Suite 2, 19 and 34 will be temporarily unavailable. Power will remain available through the remaining feed(s), but power redundancy will be reduced for approximately 4 hours.

Please note that devices with a single power supply (single PSU) or devices connected only to the A feed will experience a service interruption during this maintenance window. Devices with dual power supplies connected to separate feeds are expected to remain online.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: i3d.net/support

[Cooling Maintenance] Water Cooling Pump Maintenance - Rotterdam – May 4, 2026

Dear Client,

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The water cooling pump maintenance has been scheduled for May 4, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: May 4, 2026, 07:00 UTC End time: May 4, 2026, 15:30 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: Our vendor will be performing a maintenance on the water pumps in our Rotterdam datacenter.

Expected impact: No Impact: No impact is expected, as maintenance activities will be performed on each water pump individually, with the team waiting for each pump to return to operation before proceeding to the next.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Generator On-load Test - Rotterdam – May 5, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for May 5, 2026

Location: Rotterdam, The Netherlands

Original window: Start time: May 5, 2026, 06:00 UTC End time: May 5, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo an on-load test run.

Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems. Customers in the datacenter at the time of the maintenance can hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 30th, September 2020

No incidents reported

Tuesday 29th, September 2020

US: Chicago 6:15 AM UTC - Backbone link between our Chicago and Saint-Laurent (Montreal) datacenters

At this moment we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

Estimated time of repair: Unknown

Impact: Due to the current ongoing incident on our backbone link between our Chicago and Saint-Laurent (Montreal) datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Update: 21:34 UTC - Per our previous update, this issue has been resolved.

    The link has been online again since 10:00 UTC but we have not yet received a final update from our vendor. Once we do, we will close this incident.

    • US: Los Angeles Vendor Outage in our Los Angeles datacenter

    At this moment we are experiencing problems with: An outage has occurred across multiple links in our Los Angeles datacenter.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have reached out to the vendor for further information.

    Estimated time of repair: N/A

    Impact: Users in this region may experience congestion until the issue is resolved.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The vendor has identified the issue as a switch hardware failure. The switch has been restored.

    • Monday 28th, September 2020

    US: Newark Backbone link between our Newark and London datacenters

    At this moment we are experiencing problems with: Backbone link between our Newark and London datacenters.

    The cause of the incident is currently: We have reached out to our vendor and they are aware of the issue. They are currently coordinating with local resources to resolve this issue.

    We have taken the following actions to resolve the incident: We have reached out to our vendor for investigation.

    Estimated time of repair: Unknown.

    Impact: Due to the current ongoing incident on our backbone link between our Newark and London datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    NL: Rotterdam Aggregate Switch - Rotterdam DC

    At this moment we are experiencing problems with: One of our aggregate switches in Suite 02 of Rotterdam encountered an error.

    The cause of the incident is currently: Known.

    We have taken the following actions to resolve the incident: The switch has been rebooted.

    Estimated time of repair: Resolved.

    Impact: Impacted users in Suite 02 may have experienced a short loss of service or latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    US: Newark Backbone link between our Newark and London datacenters

    At this moment we are experiencing problems with: Backbone link between our Newark and London datacenters.

    The cause of the incident is currently: Known.

    We have taken the following actions to resolve the incident: The issue has been resolved.

    Estimated time of repair: Repair is complete.

    Impact: Due to the current ongoing incident on our backbone link between our Newark and London datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Sunday 27th, September 2020

    No incidents reported

    Saturday 26th, September 2020

    No incidents reported

    Friday 25th, September 2020

    US: Dallas Backbone link between our Los Angeles and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Not available at this time.

    Impact: Due to the current ongoing incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The urgent emergency maintenance was successful. Our backbone link is back online.

  • Our vendor has scheduled an urgent emergency maintenance between 12:30 and 16:30 UTC. Once we have confirmation that this resolved the incident, we will post another update.

  • The replacement card is expected to arrive at approximately 14:50 UTC.

  • Field crews have identified a failed card likely as the root cause of this incident and will be replacing the card. No ETA is currently provided.

    • Thursday 24th, September 2020

    NL: Rotterdam Generator incident Smartdc Rotterdam

    Start of maintenance: 06:40 UTC

    End of maintenance: Unknown

    Reason of maintenance: Engine failure of a single power generator

    Expected downtime/impact: None / Generators will be started for testing purposes

    Support: During this maintenance, our support department will be available to assist you with any questions you may have. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The power generator has been repaired and is back on standby.

    • Wednesday 23rd, September 2020

    US: Dallas Backbone link between our Ashburn and Dallas datacenters

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Dallas datacenters

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for investigation.

    Estimated time of repair: Ongoing

    Impact: Due to the current ongoing incident on our backbone link between our Ashburn and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • After monitoring has shown a stable connection for a sustained period we have adjusted the status to fixed.

  • Currently we are slowly seeing traffic again. Since there has not been an official hands off we will keep monitoring and will update with further information when this becomes available.

  • Field crews have identified the damaged fiber and are working on repairs. No ETR at this time.

    • AU: Sydney Transit link offline

    At this moment we are experiencing problems with: One of our transit providers connecting our Sydney datacenter

    The cause of the incident is currently: Known

    We have taken the following actions to resolve the incident: Our transit provider is working on resolving this issue

    Estimated time of repair: 90 minutes

    Impact: All our datacenters are connected via multiple transit providers so the datacenter remains online in these situations. End-users of specific ISPs may experience performance issues when trying to reach our Sydney datacenter.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

  • The impact caused by this incident is over, but our vendor is still working on it. Once we receive message that they are completely hands-off we will close this incident.

  • We see a small amount of traffic recovering from this incident. A large chunk is still missing, and we have not received a final update from our transit provider yet. The next update will be posted after full recovery or when our transit provider is hands off.