Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Generator Maintenance - Rotterdam – March 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Rotterdam datacenter. The generator maintenance has been scheduled for March 3, 2026.

Location:

Rotterdam, The Netherlands

Schedule:

Start time: March 3, 2026, 07:30 UTC

End time: March 3, 2026, 10:30 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance:

To ensure the proper functioning of our power infrastructure of our Rotterdam facility in the event of a power outage, our generators will undergo testing. We will be simulating a real power outage by switching off power to our phase monitoring systems.

Expected impact:

The lighting will briefly blink and there will be a short interruption on B-feed during the switchover to the emergency power. If everything is working correctly we will switch back when possible without extra interruption.

Reduced redundancy: As the generator control systems are switched to maintenance mode during the test run, auxiliary power redundancy is reduced during the maintenance window.

Past Incidents

Friday 8th, January 2021

JP: Tokyo Network outage Japan Tokyo

At this moment we are experiencing problems with: We are experiencing a network outage in the Japan region.

The cause of the incident is currently: Linecard crash.

We have taken the following actions to resolve the incident: The linecard has since been recovered and we are watching it currently.

Estimated time of repair: Resolved.

Impact: Clients may experience outages with their services in the region.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

Thursday 7th, January 2021

JP: Tokyo Major network outage in Japan region

At this moment we are experiencing problems with: We are experiencing a major network outage in the Japan region.

The cause of the incident is currently: Linecard crash.

We have taken the following actions to resolve the incident: The linecard has since been recovered.

Estimated time of repair: Resolved.

Impact: Clients may experience outages with their services in the region.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issue was caused by a line card crash which has since been recovered. Traffic is back to normal.

  • This incident has escalated to a major outage. Our team is still investigating and working to resolve the situation as soon as possible.

  • Wednesday 6th, January 2021

    Nameservers i3D.net Nameserver issue (5.200.5.5 only)

    At this moment we are experiencing problems with: One of the anycasted nameserver IP addresses (5.200.5.5) was temporarily not working as expected, the other nameserver IP address remained operational (5.200.5.200)

    The cause of the incident is currently: Under investigation

    We have taken the following actions to resolve the incident: 5.200.5.5 is available again, the root cause is under investigation

    Estimated time of repair: The services have already recovered.

    Impact: During this incident, one of the two anycasted nameserver IP addresses was temporarily not available (5.200.5.5).

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

    Tuesday 5th, January 2021

    No incidents reported

    Monday 4th, January 2021

    No incidents reported

    Sunday 3rd, January 2021

    No incidents reported

    Saturday 2nd, January 2021

    No incidents reported