Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Busbar Replacement - Rotterdam – March 31, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for March 31, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: March 31, 2026, 05:00 UTC End time: March 31, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address a faulty busbar. This critical replacement will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected but there will be no UPS backup. To ensure there is no impact we will run the generators in sync with the grid.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Router Software Upgrade - Oslo - April 1, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Oslo datacenter. The network maintenance has been scheduled for April 1, 2026.

Location: Oslo, Norway

Schedule: Start time: April 1, 2026, 04:00 UTC End time: April 1, 2026, 07:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: No Impact: No impact is expected for this maintenance, as the traffic will be routed via alternate paths.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[GLAD Maintenance] GLAD Backend Migration - April 20, 2026

Dear Client,

We would like to notify you of upcoming GLAD maintenance activities that will affect services with GLAD. The GLAD maintenance has been scheduled for April 20, 2026.

Schedule: Start time: April 20, 2026, 09:00 UTC End time: April 20, 2026, 14:00 UTC Planned impact: Degradation (see below for details)

Reason for this maintenance: We will be migrating and upgrading our GLAD and Warden backend. This migration is part of our ongoing effort to enhance performance, scalability, and long-term reliability. Migrations and upgrades will be carried subsequently to minimise degradation in service and ensure a seamless transition.

Expected impact: Degradation: Our GLAD API and Warden Armor service will be temporarily unavailable while migrating.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Infrastructure Maintenance] Load Balancer and Database update - Global - April 22, 2026

Dear Client,

We would like to notify you of upcoming infrastructure maintenance activities that will affect services globally. The maintenance has been scheduled for April 22, 2026.

Location: Global

Schedule: Start time: April 22, 2026, 10:00 UTC End time: April 22, 2026, 11:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: We will be performing updates on our database to improve quality and ensure long-term reliability.

Expected impact: Service degradation: During the maintenance all users will be disconnected while the switchover is performed. Calls to the API will briefly fail during the switchover.

Affected services: ONE portal: users will be logged out Smartdc portal: users will be logged out ODP: hostagents connection will be reset API: during the switchover calls will fail

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Power Maintenance] Breaker Maintenance Powerhouse 1 - Rotterdam – April 29

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for April 29, 2026

Location: Rotterdam, The Netherlands Suite 2 A Feed Suite 19 A and A+ Feed Suite 34 A and A+ Feed

Schedule: Start time: April 29, 2026, 08:00 UTC End time: April 29, 2026, 12:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: Mandatory maintenance to ensure the safety, reliability and correct operation of our main power infrastructure.

Expected impact: Reduced redundancy: During the maintenance window, one of the power feeds supplying Suite 2, 19 and 34 will be temporarily unavailable. Power will remain available through the remaining feed(s), but power redundancy will be reduced for approximately 4 hours.

Please note that devices with a single power supply (single PSU) or devices connected only to the A feed will experience a service interruption during this maintenance window. Devices with dual power supplies connected to separate feeds are expected to remain online.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: i3d.net/support

[Power Maintenance] Generator On-load Test - Rotterdam – May 5, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for May 5, 2026

Location: Rotterdam, The Netherlands

Original window: Start time: May 5, 2026, 06:00 UTC End time: May 5, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure, our generators will undergo an on-load test run.

Expected impact: No Impact: No impact is expected for this maintenance, as there is no outage for the power systems. Customers in the datacenter at the time of the maintenance can hear loud noises.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Wednesday 17th, February 2021

No incidents reported

Tuesday 16th, February 2021

SG: Singapore Backbone link between our St. Denis and Singapore datacenters down

At this moment we are experiencing problems with: Backbone link between our St. Denis and Singapore datacenters is down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our Vendor for more information.

Estimated time of repair: Unknown

Impact: Due to the current incident on our backbone link between our St. Denis and Singapore datacenters, users in both regions might encounter increased latency due to re-routed traffic paths.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved.

  • Our vendor reported an ETA for the requested cable repair ship to be at the 10th of March.

  • The new backbone link between Moscow and Hong Kong is live

  • Our vendor has confirmed that a sea cable cut is the cause and requested a cable repair ship. No ETA is currently known.

  • The location of the cable fault has been identified. No ETR at this time.

    • US: Chicago Backbone link between our Chicago and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

  • CORRECTION Our vendor has notified us that this is not due to a power issue but due to a device issue that is still being investigated. We will provide more updates once we have them.

    • Monday 15th, February 2021

    US: Los Angeles Backbone link between our Los Angeles and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved. However we will continue to monitor the situation regarding damage to electrical infrastructure in Texas from the recent winter storm.

  • The cause of this incident has been located to multiple power failures in the Texas area caused by the extremely rare winter storm for which a federal emergency has been declared. Due to unsafe conditions on the road, multiple repair crews are delayed due to the bad road conditions as a result of this extraordinary weather.

    • Sunday 14th, February 2021

    No incidents reported

    Saturday 13th, February 2021

    NL: Rotterdam Reduced capacity for one transit provider in Rotterdam

    At this moment we are experiencing problems with: Reduced capacity for one of our transit providers in Rotterdam

    The cause of the incident is currently: Known, line card defect in our vendors network

    We have taken the following actions to resolve the incident: We are in contact with our vendor for a resolution

    Estimated time of repair: No ETR available at this time

    Impact: Due to the reduced capacity there currently is packetloss. We are engineering traffic to prevent saturation later during the evening hours.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our transit provider replaced the hardware and the capacity is back to normal.

  • Our transit provider reports that the replacement hardware has arrived and work will begin shortly.

  • Our transit provider has indicated that the replacement hardware is expected to arrive around 15:15 UTC.

  • The same linecard failure has occurred again. A replacement is being rushed out to location to replace the faulty card. Due to the low amount of traffic currently passing through this transit provider we do not expect any impact over the course of the day.

  • Traffic engineering has eliminated the packetloss. Our transit provider has reseated which seems to have resolved the issue. We and our provider will closely monitor the situation for a while.

    • US: Los Angeles Backbone link between our Los Angeles and Santa Clara datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Santa Clara datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issue has been resolved.

    • Friday 12th, February 2021

    API v3 i3D.net Customer pages not loading correctly

    At this moment we are experiencing problems with: One of our load balancers is not operating properly, resulting in customer.i3d.net, one.i3d.net and smartdc.net behaving abnormally or being unavailable.

    The cause of the incident is currently: Known.

    We have taken the following actions to resolve the incident: We are currently working to resolve this issue.

    Estimated time of repair: Unknown.

    Impact: The following sites are behaving abnormally or are unavailable: customer.i3d.net, one.i3d.net and smartdc.net

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • All API issues have been solved

    • US: Ashburn Ashburn network incident

    At this moment we are experiencing problems with: Network infrastructure in Ashburn

    The cause of the incident is currently: unknown

    Estimated time of repair: No ETA yet

    Impact: A traffic drop which has partially recovered

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is resolved

  • We are working on restoring traffic. We are in contact with our vendor to continue investigating the root cause of this incident.

    • SG: Singapore Backbone link between our Singapore and Saint-Denis is experiencing issues

    At this moment we are experiencing problems with: Backbone link between our Singapore and Saint-Denis datacenters is experiencing intermittent downtime.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Singapore and Saint-Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link seems to have recovered, but we have not received a hands-off resolution from our vendor. We will continue monitoring the situation.

    • Thursday 11th, February 2021

    US: Los Angeles Backbone link between our Los Angeles and Dallas datacenters down

    At this moment we are experiencing problems with: Backbone link between our Los Angeles and Dallas datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Dallas datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is fixed and our vendor is hands off

  • This issue is resolved

  • Services seem to be recovered and we are awaiting hands off from our vendor.