Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Infrastructure Maintenance] Cooling Maintenance - Heerlen – March 23, 2026

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Heerlen datacenter. The cooling maintenance has been scheduled for March 23, 2026.

Location:

Heerlen, The Netherlands

Schedule:

Start time: March 23, 2026, 07:00 UTC

End time: March 23, 2026, 16:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for Maintenance:

We will perform preventive maintenance on the cooling systems to ensure continued reliability and safe operation.

Expected Impact: During the maintenance the cooling units will be maintained one by one. Cooling will remain available, but redundancy will be temporarily reduced while the work is carried out.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

[Network Maintenance] Switch Software Upgrade - Ashburn - March 30, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Ashburn datacenter. The network maintenance has been scheduled for March 30, 2026.

Location: Ashburn, United States

Schedule: Start time: March 30, 2026, 08:00 UTC End time: March 30, 2026, 10:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to perform required software upgrades. This software upgrade will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced Redundancy: During this maintenance there will be reduced redundancy while one aggregation switch is maintained at a time.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Busbar Replacement - Rotterdam – March 31, 2026

Dear Client,

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for March 31, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: March 31, 2026, 05:00 UTC End time: March 31, 2026, 16:00 UTC Planned impact: Reduced redundancy (see below for details)

Reason for this maintenance: The maintenance is required to address a faulty busbar. This critical replacement will enhance system reliability and ensure consistent performance moving forward.

Expected impact: Reduced redundancy: No impact expected but there will be no UPS backup. To ensure there is no impact we will run the generators in sync with the grid.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Network Maintenance] Router Software Upgrade - Oslo - April 1, 2026

Dear Client,

We would like to notify you of upcoming network maintenance activities that will affect services in our Oslo datacenter. The network maintenance has been scheduled for April 1, 2026.

Location: Oslo, Norway

Schedule: Start time: April 1, 2026, 04:00 UTC End time: April 1, 2026, 07:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact: No Impact: No impact is expected for this maintenance, as the traffic will be routed via alternate paths.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

[Power Maintenance] Dark-site test - Rotterdam – April 7, 2026

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The generator maintenance has been scheduled for April 7, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: April 7, 2026, 06:00 UTC End time: April 7, 2026, 09:00 UTC Planned impact: Impact expected (see below for details)

Reason for this maintenance: To ensure the proper functioning of our power infrastructure at our Rotterdam facility in the event of a power outage, our generators will undergo testing. We will simulate a real power outage by switching off power to our phase monitoring systems.

Expected impact: The lighting will briefly blink and there will be a short interruption on the B-feed during the switchover to the emergency power. If all systems function as expected, we will switch back when possible without extra interruption.

Reduced redundancy: As the generator control systems are switched to maintenance mode during the test run, auxiliary power redundancy is reduced during the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Thursday 25th, February 2021

No incidents reported

Wednesday 24th, February 2021

US: Ashburn Backbone link between our Ashburn and Toronto datacenters down

At this moment we are experiencing problems with: Backbone link between our Ashburn and Toronto datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Ashburn and Toronto datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Tuesday 23rd, February 2021

    CA: Montreal Backbone link between our Montreal and Amsterdam datacenters down

    At this moment we are experiencing problems with: Backbone link between our Montreal and Amsterdam datacenters down

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Montreal and Amsterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The incident is resolved.

  • The connection became unstable again. We are investigating and will monitor for a longer period before the next update.

  • The incident is restoring. We are monitoring for any changes.

  • This backbone link is unstable again and we have contacted our vendor for investigation.

  • This issue has been resolved and our monitoring shows performance has been restored.

  • Initially this incident seemed fixed. Since the connection started flapping and our vendor is investigating we are currently monitoring.

  • This issue is resolved

    • US: Santa Clara Backbone link between our Santa Clara and Hong Kong datacenters down

    At this moment we are experiencing problems with: Backbone link between our Santa Clara and Hong Kong datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Hong Kong datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Cable repair was completed sooner than expected, and we have now received hands off from our vendor.

  • Splicing of the cable has started. The target restoration date is the 27th of April. Meanwhile our service remains active on a backup circuit.

  • Our vendor reported that, per analysis of the test results, the source of the damage is located undersea. This will require intervention of a repair vessel to perform subsea operations/rectification works. The repair window is between the 21st and the 28th of April. Until that time of repair, we will be utilizing the backup circuit for continued operation.

    • Monday 22nd, February 2021

    US: Chicago Backbone link between our Chicago and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Toronto datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Sunday 21st, February 2021

    API v3 i3D.net API unavailable

    At this moment we are experiencing problems with: The i3D.net and Smartdc API.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently investigating the root cause of this incident.

    Estimated time of repair: Not available at this time.

    Impact: Due to the API being unavailable, all API calls are currently offline. The ONE Deployment Platform cannot be used for new calls, but existing capacity is unaffected.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We are now fully closing this incident.

  • The API has been stabilized. We will continue monitoring the situation before closing this incident.

    • Saturday 20th, February 2021

    US: Chicago Backbone link between our Chicago and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Toronto datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Friday 19th, February 2021

    No incidents reported