Backbone link between our Santa Clara and Hong Kong datacenters down Tuesday 23rd February 2021 - 11:29

At this moment we are experiencing problems with: Backbone link between our Santa Clara and Hong Kong datacenters down.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Santa Clara and Hong Kong datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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Cable repair was completed sooner than expected, and we have now received hands off from our vendor.

Posted 4 years ago by pim

Splicing of the cable has started. The target restoration date is the 27th of April. Meanwhile our service remains active on a backup circuit.

Posted 4 years ago by pim

Our vendor reported that, per analysis of the test results, the source of the damage is located undersea. This will require intervention of a repair vessel to perform subsea operations/rectification works. The repair window is between the 21st and the 28th of April. Until that time of repair, we will be utilizing the backup circuit for continued operation.

Posted 4 years ago by levi