Some systems are experiencing issues

About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Fire System Maintenance] Fire System Maintenance - Smartdc Rotterdam - May 26, 2026

Dear Client, We would like to notify you of upcoming Fire System maintenance that will take place at Smartdc Rotterdam, May 26 -29, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: May 26, 2026, 07:00 UTC End time: May 29, 2026, 16:00 UTC

Planned impact: No Impact (see below for details)

Reason for this maintenance: Our vendor will be performing preventative annual maintenance work to improve the performance, reliability and integrity of the Fire Suppression System.

Expected impact: No Impact is expected. During this maintenance, the Fire System alarm might go off.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: Support

[Power Maintenance] Generator Maintenance - Rotterdam – June 9, 2026

We would like to notify you of upcoming power maintenance activities that will affect services in our Rotterdam datacenter. The power maintenance has been scheduled for June 9, 2026.

Location: Rotterdam, The Netherlands

Schedule: Start time: June 9, 2026, 06:00 UTC End time: June 9, 2026, 09:00 UTC Planned impact: No impact (see below for details)

Reason for this maintenance: We are conducting tests of our generators to ensure ongoing reliability and compliance.

Expected impact: The generator tests will be done off-load, services will remain fully supported by both the grid and generators. Some noise from the generators can be heard when present in the datacenter

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Tuesday 2nd, March 2021

UAE: Dubai Connectivity issues in Dubai Datacenter

At this moment we are experiencing problems with: The Dubai datacenter

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: Unknown

Estimated time of repair: Unknown

Impact: Downtime for end-users in the Dubai area

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Services should slowly be recovering.

    • Monday 1st, March 2021

    Acronis backup unavailable

    At this moment we are experiencing problems with: performance issues with our Acronis backup solution

    The cause of the incident is currently: unknown

    Estimated time of repair: unknown

    Impact: running backups and restores is currently unavailable

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue is now resolved.

  • We deployed a temporary fix, backups and restores are working again

    • Sunday 28th, February 2021

    No incidents reported

    Saturday 27th, February 2021

    No incidents reported

    Friday 26th, February 2021

    No incidents reported

    Thursday 25th, February 2021

    No incidents reported

    Wednesday 24th, February 2021

    US: Ashburn Backbone link between our Ashburn and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Toronto datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Ashburn and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This issue has been resolved.

    • Tuesday 23rd, February 2021

    CA: Montreal Backbone link between our Montreal and Amsterdam datacenters down

    At this moment we are experiencing problems with: Backbone link between our Montreal and Amsterdam datacenters down

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Montreal and Amsterdam datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The incident is resolved.

  • The connection became unstable again. We are investigating and will monitor for a longer period before the next update.

  • The incident is restoring. We are monitoring for any changes.

  • This backbone link is unstable again and we have contacted our vendor for investigation.

  • This issue has been resolved and our monitoring shows performance has been restored.

  • Initially this incident seemed fixed. Since the connection started flapping and our vendor is investigating we are currently monitoring.

  • This issue is resolved

    • US: Santa Clara Backbone link between our Santa Clara and Hong Kong datacenters down

    At this moment we are experiencing problems with: Backbone link between our Santa Clara and Hong Kong datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Hong Kong datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Cable repair was completed sooner than expected, and we have now received hands off from our vendor.

  • Splicing of the cable has started. The target restoration date is the 27th of April. Meanwhile our service remains active on a backup circuit.

  • Our vendor reported that, per analysis of the test results, the source of the damage is located undersea. This will require intervention of a repair vessel to perform subsea operations/rectification works. The repair window is between the 21st and the 28th of April. Until that time of repair, we will be utilizing the backup circuit for continued operation.